Ciox Health and/or Optum may contact your office between now and the end of December to retrieve and review the medical records of your patients who have ConnectiCare Medicare Advantage plans.
Ciox Health and Optum will conduct chart reviews of 2018 and 2019 dates of services on ConnectiCare’s behalf. We are required to submit accurate and complete diagnosis data for each member to the Centers for Medicare & Medicaid Services (CMS).
As our partners and “Business Associates,” as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Ciox Health and Optum are fully HIPAA-compliant and are required to protect, preserve and maintain the confidentiality of any protected health information (PHI) obtained from clinical records provided by medical practices.
We appreciate your help. If you have questions, please call ConnectiCare Medicare Provider Services at 877-224-8230.