Privacy Policy

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ConnectiCare's Corporate Privacy Policy

Please click here to review ConnectiCare’s Privacy Notice. It describes how ConnectiCare may use and disclose your personal information and how you can get access to this information.

ConnectiCare's Website Privacy & Security Statement

ConnectiCare is sensitive to the privacy issues on the Internet and we are committed to the protection of personal information and the appropriate use of data that we maintain. Our Website Privacy Policy appears below.

While visiting the ConnectiCare Website you have the opportunity to volunteer personal information (i.e., anything that identifies you or your accounts). In addition, visitor information (i.e., any information gathered by our site such as usage data) may be collected automatically while you are interacting with the many features of our Website.

ConnectiCare also has contractual relationships with businesses and companies that provide information and services to you or are used by us in the administration of our benefit plans. These vendors are required by contract and applicable laws to protect your personal information just as ConnectiCare does.

ConnectiCare’s Website contains links to other websites that are not owned or controlled by ConnectiCare. These links are provided for your convenience only. Before visiting these sites from the ConnectiCare site, a notice appears advising you that you are leaving ConnectiCare’s site and entering a site unrelated to ConnectiCare. These independent sites have their own privacy policies. ConnectiCare is not responsible for the policies of these other sites. If you have any questions regarding the privacy policies of any of these websites, you should contact those sites directly.

What Information is Collected and How Do We Collect It?

To have significant access to secure sections of our Website, Members and Producers must register. In order to register, a user must supply specific information about themselves such as name, gender, date of birth, CCI member ID number, and CCI group ID number. (We require users to provide their age and gender because medical information may differ based upon this information.) We also provide users the option to enter their e-mail address upon registration. Producers and Agencies are required to supply tax ID and license numbers as well as general demographic information about themselves.

We collect the above described registration data, including the user’s e-mail address. We also collect any data entries users make on the private Website.

As you navigate through and interact with our Website, we may use technology to automatically collect information about how you use our Website.  For example, we may automatically collect certain details of your visits, including traffic data, location data, logs, and other communication data, as well as the resources that you access and use on the Website. In the same way we may collect information about your computer and internet connection, including your Internet Protocol address, operating system, and browser type.

The technologies we use for this automatic data collection, including but not limited to Google Analytics and certain DoubleClick and Google Advertising services, ( may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. 
  • Web Beacons. Pages of our the Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Use of Your Information

ConnectiCare uses visitor information (including your Internet providers or your Internet Protocol address, the software version and domain reported by your browser and cookies) to help us manage our Website, provide functionality to you, and to administer our plans. We also use the information to help us compile general statistical data, keep in contact with our users, and provide a better interactive service for you.

We do not share personal information gathered at with any party other than our affiliates,businesses and companies we use to administer or provide services for our health benefits plans, unless we are required to do so by law or we are authorized to do so by you or your authorized representative.

ConnectiCare currently uses the information we collect in the following areas:

  • To provide personalized health information and support through communication with our HealthCare Management programs. This includes using the personal information you directly provide us in your emails to our staff and in data entries you have made on the site. When a ConnectiCare representative responds to a user’s question, that representative will have access to some of the user’s personal information. The representative may use this data to answer the user’s question.
  • To create general, statistical reports. These reports do not include information that would specifically identify individuals. For example, a report might include such facts as 55% of all users use the Health Library Website, or 20% of all smokers use the Smoking Cessation area.
  • For other business purposes such as sending you educational mailings, questionnaires, periodic health reminders, or other information.
  • Producer and Agency data will be captured in order to determine which products are most popular for quoting and what administrative data elements are commonly requested by producers.

We will not contact you via e-mail without your permission except as specified above, or in response to messages sent to our healthcare team through our message system, or in connection with the registration process; provided that within our site, each user has a message center and we may send unsolicited messages to that message center. We will never release, sell, rent, or otherwise provide any personally identifiable information on any users to any third party, except as set forth in this policy, without your express permission to do so..

Data Security uses a number of security practices to protect your information from unauthorized access, use, alteration, and disclosure. Such practices include the encryption of data in transit, as denoted by the (https://) in the address bar. All personal information stored in our computers is protected from unauthorized access by a secure firewall and database architecture.  Information may be accessed within ConnectiCare only by personnel who have a legitimate business reason to access it. ConnectiCare’s secured web network is monitored by intrusion detection systems and web application firewalls.

As part of its security program, ConnectiCare employs automated systems that examine inbound internet traffic, including transmissions from the device that you use to connect with, in order to identify and repel transmissions that may contain malicious code.  To the extent that ConnectiCare’s security system identifies such malicious code in connection with any inbound transmission from your device, please understand that ConnectiCare is under no obligation to accept such transmission or to notify you of the reason for denying such transmission.  You alone are responsible for preventing your device from becoming infected by malicious software.  The best way to do so is to keep your software and operating system updated and to maintain up-to-date anti-virus protection.

Some areas of use encrypted methods of Internet communication to exchange personal information with you. Messages sent to ConnectiCare via the "My Inbox," a secure message center, are subject to all of the items above. In addition, the information is transmitted via a secured web page and stored in our protected databases. When you submit data to ConnectiCare via the “My Inbox”, it is encrypted ( rendered unreadable) while in transit over the Internet. We use sophisticated, leading security practices to protect your information.

Sensitive communications should only take place through the ConnectiCare secure “My Inbox.” Other forms of email such as Outlook or AOL are not a secure means of communication. It is possible that E-mail messages you send to ConnectiCare may be intercepted by others,  unless you use the secure “My Inbox” feature. Because of this, ConnectiCare will not communicate with you with private information via e-mail except through the “My Inbox” feature.

Members and Producers who wish to enter the applicable ConnectiCare private Website must register and enter a valid account number in order to create a user name and password to authenticate their identity. You are responsible for safely storing your login name and password. If you believe that the security of your password and login name has been compromised, you should log in immediately and change your password to prevent unauthorized access to your account. ConnectiCare has an added security feature: you always are logged out automatically after 20 minutes of inactivity.

Opt Out Information

If you do not want to collect or use information about you from the Internet, then you should not use ConnectiCare’s website. There are always traditional means of communicating with ConnectiCare such as by telephone, facsimile or by regular mail.

In addition, if you do not wish to permit you or your family to obtain access to private information via our website, you may block your account by notifying us in writing, through regular mail at the address below.

If you don’t want Analytics to be used in your browser, you can install the Google Analytics browser add-on. Learn more about Google Analytics and privacy.

Furthermore, you may opt-out of receiving electronic communications (e-mail) from ConnectiCare. This may be done when you register for ConnectiCare’s private site and we also provide users the opportunity to opt-out of receiving these communications in e-mails we send. When a user opts-out, the system removes them from the ConnectiCare e-mail distribution list. Users can also contact ConnectiCare directly to request that they be removed from the distribution list.

Changes to Our Website Privacy & Security Statement

We may update our Website Privacy & Security Statement from time to time. If we make material changes to how we treat our users’ personal information, we will post the new Website Privacy & Security Statement on this page.

You are responsible for periodically visiting our Website and this Statement to check for any changes.

Hardcopies of ConnectiCare’s Privacy Notice and this Website Privacy & Security Statement are available upon request.

You can contact us the following ways: