Where & How to Get Medicare Medications

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Medicare Delivery and Refills

Medicare delivery and refills

Where can I get my medications?

Your ConnectiCare drug benefit gives you the choice to use a participating pharmacy or order your prescriptions by mail for home delivery by Express Scripts.


Looking for delivery and refills resources for individual or employer-sponsored plans? Click here

Our members can choose from thousands of participating pharmacies, including many national chain pharmacies. You can search your plan’s pharmacy network to find a retail pharmacy near you.

Using ‘preferred’ pharmacies can help you save

Where you buy prescription drugs may affect the amount you pay out of your own pocket.* If your plan covers “preferred” pharmacies, you may want to get your drugs from those pharmacies. At our preferred pharmacies, like Walgreens, you’ll pay less for your covered prescriptions than you would pay at a “standard” retail pharmacy. This means you’ll save each time you fill a 30-day prescription for most drugs at a preferred pharmacy.

*If you have one of our dual special needs plans, your cost-shares for prescription drugs will not change no matter where you buy your Part D prescription drugs. This includes our “preferred” or “standard” pharmacies, mail order, long term care or home infusion

You can get most medications you take on a regular basis delivered to your home. It’s convenient and may save you money. You’ll pay less for a 90-day supply of most drugs than you would for a 90-day supply of the same drug at a retail pharmacy. (Tier 5 specialty drugs are limited to a 30-day supply.) You can set up home delivery online through Express Scripts Pharmacy, the company that manages this service for us.

You can also fill out this home delivery order form and mail it to Express Scripts to get started. Or, you can ask your doctor to fax prescriptions to 888-327-9791. Please note, only doctors can fax prescriptions to this fax number.

The first time you fill a prescription through home delivery, you can expect your order within 14 calendar days from the time Express Scripts gets your prescription. So please be sure to have a 30-day supply of your medication on hand when you set up home delivery. Refills generally take three to five days to ship.

If you have any questions about home delivery or need to order refills, call 877-866-5828 (TTY: 711) anytime day or night.

We only cover prescriptions filled at an out-of-network pharmacy on a limited basis. Examples of this may include, but are not limited to:

  • You get sick when you’re traveling outside your plan’s service and need medication, but there is no in-network pharmacy available, or
  • You forget to bring your medications or lose them while you’re outside your plan’s service area.

You can get covered Part D drugs from an out-of-network pharmacy in those situations, but you will need to pay your plan’s applicable copayments/coinsurances and the difference between what we would pay for a prescription filled at an in-network pharmacy and what the out-of-network pharmacy charged.

Before you get your medications from at an out-of-network pharmacy, please contact us to see if there is an in-network pharmacy available.

Want a provider/pharmacy directory mailed to you? Contact us to let us know.


Drugs Covered by Medicare Plans

Find the list of drugs covered by your Medicare Advantage plan (also known as a “formulary”) below.


Medicare Prescription Grievances and Appeals

Find out how to file a grievance or an appeal, request coverage decisions and determinations, and more.

help and support

Pharmacy Support

Find additional resources for your prescription coverage.

Last Update 01/01/2024