Frequently Asked Questions

Switch to:

Frequently Asked Questions

Father hugging daughter outside

Portal Account Setup and Preferences

If you are a dependent on someone else’s plan, and you are 18 or older, you can create a member portal account. You just need to have your member ID number and set up a username and password to sign in.

Create an Account

Yes! You can use the latest versions of Google Chrome or Safari on your phone or tablet to visit the member portal at

You can also download our myConnectiCare app and view your account with a simple tap. Visit our mobile app page to learn about the features available and download the app for your Android or iOS device.

App Store Google Play

On the member portal sign in page, you will see links for ‘Forgot Username’ and ‘Forgot Password.’ Choose the option that applies to you and follow the instructions.

Sign In

You can view your account for up to 18 months after your coverage ends. Some features may be disabled or unavailable due to your account being inactive.

Two-step verification is an extra layer of security for your account. It cannot be turned off. You may be able to skip it if you choose to have the portal remember the browser you use.

Every time you sign in, you’ll have the option to get a verification code sent to you by email or text message. If you prefer to get your code by text, make sure you add your mobile phone number to your profile.

Once your code is verified, you can check the ’Remember Me‘ box. This will save the specific browser and device you’re using and skip that step the next time you sign in. If you use any other browser, request your username, or reset your password, you will have to verify again.

As the subscriber, you will see the names and coverage status for all dependents included on your plan. You can view your underage dependents’ information, update their profile, and set up preferences for them.

For dependents over 18, your view of their information may be limited unless they grant you permission to see more.

Additional restrictions may apply for sensitive information.

Your username is unique and cannot be changed once created. It can be your email address or any other combination of letters and numbers arranged in an email address format. Ex:

For the best possible experience, we recommend using the latest version of Google Chrome, Safari, or Microsoft Edge. Other browsers, including Internet Explorer, are not currently supported.

Turn on alerts to be notified when changes are happening or when there are updates for your account. You can receive alerts when new documents are available, when new claims are finalized, and more.

To update your alert preferences:

  • Sign in to your account.
  • Click your name in the top right corner and select ‘My Profile.’
  • Click the ‘Communication Preferences’ tab.
  • From there, scroll to Alerts and click the ‘Edit’ button to make changes.

Yes! Turn on the paperless option for your account to get your Explanation of Benefits (EOB) online. You will be notified when a new EOB document is available, and you can view and download it in PDF format from the ‘Claims’ section of the portal.

Depending on what plan you have, you may be able to update your address in the portal. Sign in, click your name in the top right corner and select ‘My Profile.’ If available, you will have an edit option for your address if that is supported by your plan.

You cannot change your name in the portal. If you purchased an individual plan, please call the number on your ID card for help with changing your name.

If you get your health insurance through your employer or a group, please contact your benefits manager or administrator for help with these updates.

Unfortunately, this feature is not currently supported. Please check back soon. We’re always working to improve and enhance all our digital experiences.

Our new member portal is available in English and Spanish (Español). Once you’re signed in, select your language in the top left corner of the portal. This change is immediate and will be saved to your account until you choose a different language.

No. Each account is unique. Every member must have their own unique username in a form of a valid email [i.e.] and password to use our portal, even if they are on the same plan. If you try to register with the same username as someone else, your account will not be completed, and you will be prompted to choose a different username.

Changes to your PCP will be reflected on your ID card within the member portal 24 hours after the change has been made. 


Navigating and Using the Portal

To quickly search all primary care providers (PCPs) near your home, select the ‘Primary Care’ tile on the portal homepage.

For more search options, click ‘Find Care’ in the navigation bar at the top of the member portal homepage to begin. On the ‘Service Type’ page, select ‘Primary Care Provider.’ If you have a doctor in mind, enter their name in the next step. Then, select a specialty and a location for your search.

On the search results page, pick ‘Choose as PCP’ on your selected provider and follow the instructions to save your new PCP or replace your current one.

If you are looking for a doctor other than a PCP, be sure to select the ‘Doctor’ tile on the ‘Service Type’ page.

Once you’re signed in, the portal automatically has your plan and network information. You can select any criteria for your search, and your results should include only providers available in your network.

You can click ‘Find Care’ in the navigation bar at the top of the homepage to begin a search. You can see each provider’s network status on the search results page.

Sign in and select ‘ID Cards’ in the navigation bar at the top. You can request an ID card for yourself or any member on your plan. You can download and print a copy of your ID card or request an ID card by mail. Allow up to 10 days for your new ID card to arrive in the mail.

You can pay with a credit or debit card, or with a bank account. Sign in and select ‘Billing and Payment’ in the navigation bar at the top of the homepage. From there, you can see your current bill and options to make a payment or set up autopay.

Visit our website for other ways to pay your bill.

Sign in and select ‘Billing and Payment’ in the navigation bar at the top of the homepage. Below the summary section, you will see the tabs for invoice and payment history for the last 24 months. 

Your pharmacy benefits are managed by Express Scripts. From the ‘Pharmacy’ page in the portal, you will find shortcuts to view your benefits, look up drug prices, and view other features available on the Express Scripts website. To get started, sign in to the portal and select ‘Pharmacy’ in the navigation bar at the top of the homepage.

From the Pharmacy page in the portal, select ‘Go to Express Scripts’ to view your pharmacy benefits. On the Express Scripts website, you can choose home delivery for your prescriptions.

Click the ‘Approval Status’ menu in the navigation bar at the top to see the status of your referrals and preauthorization requests for the last 24 months.

It takes a few days from when the claim is finalized to when a copy of your paperless EOB is available in our portal. Check back after five business days from when the claim is finalized if you don’t see it right away.

If your plan includes vision benefits through EyeMed, you can visit the EyeMed portal directly to view your documents and more.

This feature is not currently supported but you can download the claim forms in PDF format and mail them to us. Visit for the correct address. You can find the relevant claim forms at the bottom of the claims page in the portal.

If your plan includes a wellness program, you will be able to view this feature in the portal by clicking the ‘Health and Wellness’ menu in the navigation bar at the top of the homepage.

Your computer’s security settings, like pop-up blockers, can sometimes block new pages from loading. Please ensure you have your pop-up blockers disabled and try again. 

If your search results bring back fewer than 10 providers, the tool will automatically expand the search to 50 miles.

On the new portal, you can use the ‘Find Care’ tab to search for a doctor or find a care facility.

Yes, you can view a Healthcare Financial Summary for all your dependents on the portal, even those over the age of 18. 


General FAQs

Enrollment in one of our health plans is easy and simple. Depending on the plan or eligibility, you can enroll online, by mail, in person, or by contacting us directly. You can also enroll through Access Health CT, which is the Connecticut health insurance marketplace.

Select the type of plan you’re looking for below to get started.

Medicare Advantage
Available to people who have Medicare Parts A and B.

Individual & Family
Qualifying individuals, families, and young people age 21 or under. Children and young adults can stay on a parent’s plan until age 26, or through age 29 for an added cost.

Medicare Supplement
These types of plans “supplement” Medicare by covering the bills that are only partially covered by Medicare Parts A and B.

Visit our Mental Health section to find resources on various mental/behavioral health conditions. You can also call the number on your member ID card to speak with a representative now or visit our contact page for more options.    

Visit our website often as we’re constantly adding relevant information to help you make the most out of your ConnectiCare plan. Check out our blog for health and wellness tips, member resources, and more.

You can also follow us on social media to stay up to date on the latest from us:


If you are a member, you can send us a secure message from the member portal or call the number on your ID card.  

Sign In

If you’re considering ConnectiCare or need general information, visit our contact page or complete the request form.

contact us

We’re in This Together

We can answer questions about your health plan and where to turn for help.

In an emergency, call 911 or go to an emergency room.

Senior woman talking on her mobile phone. Senior woman has a happy conversation at cellphone. Smiling senior woman using phone sitting on couch at home.