At ConnectiCare, we live and work in the same communities we serve, so we’re able to meet the needs of our members like no one else.
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Member Services
860-674-5757 or 800-251-7722
(TTY: 711)
Available 8 a.m. to 6 p.m. Monday - Friday.
Individual Plan Coverage
800-723-2986
For members who want information about coverage under a ConnectiCare SOLO or Access Health CT individual health plan. Hours are Mon. - Fri. 8 a.m. - 5 p.m.
Secure Messaging
This is a protected messaging feature available only after you sign in to your secure ConnectiCare account. Members can use this feature to send confidential information using the messaging system maintained within our secure servers.
Premium payments for individual plans:
- Go to Pay My Premium for details on how to pay online, in person, or over the phone.
- By Mail:
ConnectiCare
P.O. Box 21849
New York, NY 10087-1849
If not currently enrolled call 877-224-8221 (TTY: 711)
From Oct. 1 to March 31, you can call us seven days a week from 8 a.m. to 8 p.m. From April 1 to Sept. 30, you can call us Monday through Friday from 8 a.m. to 8 p.m.
Medicare members call 800-224-2273 (TTY: 711)
From Oct. 1 to March 31, you can call us seven days a week from 8 a.m. to 8 p.m. From April 1 to Sept. 30, you can call us Monday through Saturday from 8 a.m. to 8 p.m.
Medicare Care Management
800-829-0696
To speak with a representative about programs for chronic conditions.
Medicare Premium Payments
Go to Pay My Premium for details
Secure Messaging
This is a protected messaging feature available only after you sign in to your secure ConnectiCare account. Members can use this feature to send confidential information using the messaging system maintained within our secure servers.
888-946-4658
For inquiries about mental health or substance abuse services.
Claims address:
Optum Behavioral Health
P.O. Box 30757
Salt Lake City, UT 84130-0757
Broker Services
800-723-2986
Available 8 a.m. to 5 p.m. Monday - Friday
Commissions/Licensing
860-674-5803
Premium Billing & Collections
800-333-1733
Broker Fax Numbers
Broker Services 860-678-5281
Commissions/Licensing 860-678-5224
Commercial Enrollment 860-678-5255
Small Group New Business 860-678-5281
SOLO Intake 860-678-5274
Group Membership Administration (including enrollment and COBRA)
800-333-1733
Secure Messaging
This is a protected messaging feature available only after you log in through your secure ConnectiCare Online Services account. Producers can use this feature to send confidential information using the messaging system maintained within our secure servers.
Provider Services
860-674-5850 or 800-828-3407
Available 8 a.m. to 6 p.m. Monday - Friday
Medicare Provider Services
877-224-8230
Available 8 a.m. to 6 p.m. Monday - Friday
Claim address: ConnectiCare, Inc., P.O. Box 4000, Farmington, CT 06034-4000
Preauthorizations
800-562-6833
Available 9 a.m. to 5 p.m. Monday - Friday (after hours you may leave a voicemail message). Use to initiate an authorization or if you have utilization management questions
Email (Us) questions regarding information about ConnectiCare, news and media, corporate giving and government relations activities. |
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Please send all mail (excluding payments) to:
ConnectiCare
175 Scott Swamp Road
P.O. Box 4050
Farmington, CT 06034-4050
Looking to pay your bill? Find ways to manage your account or pay your bill here.
CARE CENTERS
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