At ConnectiCare, we live and work in the same communities we serve, so we’re able to meet the needs of our members like no one else.
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Member Services
860-674-5757 or 800-251-7722
(TTY: 711)
Available 8 a.m. to 6 p.m. Monday - Friday.
Individual Plan Coverage
800-723-2986
For members who want information about coverage under a ConnectiCare SOLO or Access Health CT individual health plan. Hours are Mon. - Fri. 8 a.m. - 5 p.m.
Secure Messaging
This is a protected messaging feature available only after you sign in to your secure ConnectiCare account. Members can use this feature to send confidential information using the messaging system maintained within our secure servers.
Premium payments for individual plans:
- Go to Pay My Premium for details on how to pay online, in person, or over the phone.
- By Mail:
ConnectiCare
P.O. Box 21849
New York, NY 10087-1849
800-224-2273 (TTY: 711)
Available 8 a.m. to 8 p.m., seven days a week
If you are NOT currently enrolled in a ConnectiCare Medicare Advantage Plan
Medicare Care Management
800-829-0696
To speak with a representative about programs for chronic conditions.
Medicare Premium Payments
Go to Pay My Premium for details
Secure Messaging
This is a protected messaging feature available only after you sign in to your secure ConnectiCare account. Members can use this feature to send confidential information using the messaging system maintained within our secure servers.
Medicare Supplement Member Services
877-224-5995 TTY: (711)
Monday – Saturday 8 a.m. - 8 p.m.
Medicare Supplement Sales
877-224-8221 TTY: (711)
Monday – Friday 8 a.m. - 6 p.m.
888-946-4658
For inquiries about mental health or substance abuse services.
877-224-5979
For inquiries about services offered through ConnectiCare's dental care plans.
Broker Services
800-723-2986
Available 8 a.m. to 5 p.m. Monday - Friday
Group Membership Administration (including enrollment and COBRA)
800-333-1733
Available 9 a.m. to 5 p.m. Monday – Friday
Commissions/Licensing
860-674-5803
Premium Billing & Collections
800-333-1733
Available 8 a.m. to 8 p.m. Monday – Friday
9 a.m. to 2 p.m. Saturday
Broker Fax Numbers
Broker Services 860-678-5281
Commissions/Licensing 860-678-5224
Commercial Enrollment 860-678-5255
SOLO Pre-Screen 860-678-5204
Small Group New Business 860-678-5281
Small Group Renewals 860-678-5272
SOLO Intake 860-678-5274
Underwriting 860-674-2862
Group Membership Administration (including enrollment and COBRA)
800-333-1733
Available 9 a.m. to 5 p.m. Monday – Friday
Secure Messaging
This is a protected messaging feature available only after you log in through your secure ConnectiCare Online Services account. Producers can use this feature to send confidential information using the messaging system maintained within our secure servers.
Provider Services
860-674-5850
or 800-828-3407
Available 8 a.m. to 6 p.m. Monday - Friday
Medicare Provider Services
877-224-8230
Available 8 a.m. to 6 p.m. Monday - Friday
Claim address: ConnectiCare, Inc., P.O. Box 4000, Farmington, CT 06034-4000
Preauthorizations
800-562-6833
Available 8 a.m. to 5 p.m. Monday - Friday (after hours you may leave a voicemail message). Use to initiate an authorization or if you have utilization management questions
Email our Public Relations/Corporate Communications Director with questions regarding information about ConnectiCare, news and media, corporate giving and government relations activities. Download ConnectiCare's Logo |
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Please send all mail (excluding payments) to:
ConnectiCare
175 Scott Swamp Road
P.O. Box 4050
Farmington, CT 06034-4050
Looking to pay your bill? Find ways to manage your account or pay your bill here.
CARE CENTERS
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