At ConnectiCare, we live and work in the same communities we serve, so we’re able to meet the needs of our members like no one else.
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Member Services
1-860-674-5757
or 1-800-251-7722
(TTY: 711)
Available 8 a.m. to 8 p.m. Monday - Friday, 9 a.m. to 2 p.m. Saturday
Individual Plan Coverage
1-800-723-2986
For members who want information about coverage under a ConnectiCare SOLO or Access Health CT individual health plan. Hours during open enrollment (Nov. 1 - Dec. 15) are Mon. - Fri. 8 a.m. - 7 p.m., Sat. 9 a.m. - 3 p.m.
Secure Messaging
This is a protected messaging feature available only after you sign in to your secure ConnectiCare account. Members can use this feature to send confidential information using the messaging system maintained within our secure servers.
Info@ConnectiCare.com
Members can send general questions to this email address. Please do not use this address to send confidential information, such as Member ID, Social Security Numbers or private medical information. This is a regular email address that is not secure and can be intercepted.
Premium payments for individual plans
Go to Pay My Premium for details
Courier-delivered mail (i.e. UPS, Fedex, DHL, Priority and Express Mail):
Bank of America Merrill Lynch Lockbox Services
Lockbox 416191
MA5-527-02-07
2 Morrissey Blvd.
Dorchester, MA 02125
1-800-224-2273
(TTY: 711)
Available 8 a.m. to 8 p.m., seven days a week
1-877-224-8221
If you are NOT currently enrolled in a ConnectiCare Medicare Advantage Plan
Medicare Care Management
1-800-829-0696
To speak with a representative about programs for chronic conditions.
Info@ConnectiCare.com
Members can send general questions to this email address. Please do not use this address to send confidential information, such as Member ID, Social Security Numbers or private medical information. This is a regular email address that is not secure and can be intercepted.
Medicare premium payments
Go to Pay My Premium for details
Medicare Supplement member services
877-224-5995 TTY: (711)
Monday – Friday 8 a.m. - 6 p.m.
Medicare Supplement sales
877-224-8221 TTY: (711)
Monday – Friday 8 a.m. - 6 p.m.
1-888-946-4658
For inquiries about mental health or substance abuse services.
1-877-224-5979
For inquiries about services offered through ConnectiCare's dental care plans.
Broker Services
1-800-723-2986
Available 8 a.m. to 5 p.m. Monday - Friday
Group Membership Administration (including enrollment and COBRA)
1-800-333-1733
Available 9 a.m. to 5 p.m. Monday – Friday
Commissions/Licensing
860-674-5803
Premium Billing & Collections
1-800-333-1733
Available 8 a.m. to 8 p.m. Monday – Friday
9 a.m. to 2 p.m. Saturday
Secure Messaging
This is a protected messaging feature available only after you log in through your secure ConnectiCare Online Services account. Brokers can use this feature to send confidential information using the messaging system maintained within our secure servers.
Broker Fax Numbers
Broker Services 1-860-678-5281
Commissions/Licensing 1-860-678-5224
Commercial Enrollment 1-860-678-5255
SOLO Pre-Screen 1-860-678-5204
Small Group New Business 1-860-678-5281
Small Group Renewals 1-860-678-5272
SOLO Intake 1-860-678-5274
Underwriting 1-860-674-2862
Group Membership Administration (including enrollment and COBRA)
1-800-333-1733
Available 9 a.m. to 5 p.m. Monday – Friday
Secure Messaging
This is a protected messaging feature available only after you log in through your secure ConnectiCare Online Services account. Producers can use this feature to send confidential information using the messaging system maintained within our secure servers.
Provider Services
1-860-674-5850
or 1-800-828-3407
Available 8 a.m. to 6 p.m. Monday - Friday
Medicare Provider Services
1-877-224-8230
Available 8 a.m. to 6 p.m. Monday - Friday
Claim address: ConnectiCare, Inc., P.O. Box 4000, Farmington, CT 06034-4000
Preauthorizations
1-800-562-6833
Available 8 a.m. to 5 p.m. Monday - Friday (after hours you may leave a voicemail message). Use to initiate an authorization or if you have utilization management questions
Email our Public Relations/Corporate Communications Director with questions regarding information about ConnectiCare, news and media, corporate giving and government relations activities. Download ConnectiCare's Logo |
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Please send all mail to:
ConnectiCare
175 Scott Swamp Road
P.O. Box 4050
Farmington, CT 06034-4050
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