Member

Get in touch

We're here for you

At ConnectiCare, we live and work in the same communities we serve, so we’re able to meet the needs of our members like no one else.

 

Looking for a health plan? Learn more about our Medicare plans and plans for individuals and families.

Contact us

Member Services

1-860-674-5757
or 1-800-251-7722
(TTY: 711)
Available 8 a.m. to 8 p.m. Monday - Friday, 9 a.m. to 2 p.m. Saturday


Individual Plan Coverage

1-800-723-2986
For members who want information about coverage under a ConnectiCare SOLO or Access Health CT individual health plan. Hours during open enrollment (Nov. 1 - Dec. 15) are Mon. - Fri. 8 a.m. - 7 p.m., Sat. 9 a.m. - 3 p.m.


Secure Messaging

This is a protected messaging feature available only after you sign in to your secure ConnectiCare account. Members can use this feature to send confidential information using the messaging system maintained within our secure servers.

Info@ConnectiCare.com
Members can send general questions to this email address. Please do not use this address to send confidential information, such as Member ID, Social Security Numbers or private medical information. This is a regular email address that is not secure and can be intercepted.

Premium payments for individual plans

Go to Pay My Premium for details

Courier-delivered mail (i.e. UPS, Fedex, DHL, Priority and Express Mail):
Bank of America Merrill Lynch Lockbox Services
Lockbox 416191
MA5-527-02-07
2 Morrissey Blvd.
Dorchester, MA 02125

1-800-224-2273
(TTY: 711)
Available 8 a.m. to 8 p.m., seven days a week

1-877-224-8221
If you are NOT currently enrolled in a ConnectiCare Medicare Advantage Plan

Medicare Care Management
1-800-829-0696
To speak with a representative about programs for chronic conditions.

Info@ConnectiCare.com
Members can send general questions to this email address. Please do not use this address to send confidential information, such as Member ID, Social Security Numbers or private medical information. This is a regular email address that is not secure and can be intercepted.

Medicare premium payments
Go to Pay My Premium for details



Medicare Supplement member services
877-224-5995 TTY: (711)
Monday – Friday  8 a.m. - 6 p.m.

 

Medicare Supplement sales
877-224-8221 TTY: (711)
Monday – Friday  8 a.m. - 6 p.m.

1-888-946-4658
For inquiries about mental health or substance abuse services.

1-877-224-5979
For inquiries about services offered through ConnectiCare's dental care plans.

Broker Services

1-800-723-2986
Available 8 a.m. to 5 p.m. Monday - Friday

Group Membership Administration (including enrollment and COBRA)
1-800-333-1733
Available 9 a.m. to 5 p.m. Monday – Friday

Commissions/Licensing
860-674-5803

Premium Billing & Collections
1-800-333-1733
Available 8 a.m. to 8 p.m. Monday – Friday
9 a.m. to 2 p.m. Saturday

Secure Messaging
This is a protected messaging feature available only after you log in through your secure ConnectiCare Online Services account. Brokers can use this feature to send confidential information using the messaging system maintained within our secure servers.

Broker Fax Numbers
Broker Services 1-860-678-5281
Commissions/Licensing 1-860-678-5224
Commercial Enrollment 1-860-678-5255
SOLO Pre-Screen 1-860-678-5204
Small Group New Business 1-860-678-5281
Small Group Renewals 1-860-678-5272
SOLO Intake 1-860-678-5274
Underwriting 1-860-674-2862

Group Membership Administration (including enrollment and COBRA)
1-800-333-1733
Available 9 a.m. to 5 p.m. Monday – Friday

 

Secure Messaging
This is a protected messaging feature available only after you log in through your secure ConnectiCare Online Services account. Producers can use this feature to send confidential information using the messaging system maintained within our secure servers.

Provider Services

1-860-674-5850
or 1-800-828-3407
Available 8 a.m. to 6 p.m. Monday - Friday

Medicare Provider Services
1-877-224-8230
Available 8 a.m. to 6 p.m. Monday - Friday
Claim address: ConnectiCare, Inc., P.O. Box 4000, Farmington, CT 06034-4000

Preauthorizations
1-800-562-6833
Available 8 a.m. to 5 p.m. Monday - Friday (after hours you may leave a voicemail message). Use to initiate an authorization or if you have utilization management questions

Additional help and support

Public Relations

Email our Public Relations/Corporate Communications Director with questions regarding information about ConnectiCare, news and media, corporate giving and government relations activities.

Download ConnectiCare's Logo

Please send all mail to:
ConnectiCare
175 Scott Swamp Road
P.O. Box 4050
Farmington, CT 06034-4050

CARE CENTERS

One-on-one support

Visit a ConnectiCare’s Center for help making decisions about doctors, understanding your coverage, and achieving your wellness goals.

FIND A DOCTOR

Three easy steps

Find a doctor, specialist, or medical office through your ConnectiCare plan.

JOIN US

Careers at ConnectiCare

Inspired by our commitment to community care? Explore a career with ConnectiCare today.