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your Virtual Care Options

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Teladoc® offers 24/7 access to virtual health care and medical advice   Get Started


Visiting a doctor’s office is no longer the only way you can get care. You can also choose to schedule virtual video visits with your doctors who offer them. This is called telehealth and it’s something you arrange directly with your doctor’s office.

Not all health care providers offer telehealth so be sure to check with yours, and to ask for details about how they set up virtual appointments.

Many ConnectiCare plans also include a primary care telemedicine benefit through Teladoc. Teladoc’s staff of board-certified doctors are available by phone or video chat for non-emergency health conditions. Teladoc doctors are not your regular doctors, but this virtual care service is available 24 hours a day, seven days a week. Teladoc is offered in both English and Spanish.

Please note, not all ConnectiCare plans offer Teladoc, so be sure to check if your plan does. Copays apply for any virtual care you receive. Check your plan documents (member contract or subscriber certificate) for more information. If you’re a Medicare member check your plan’s Evidence of Coverage.

Here’s how Teladoc works:

Doctors can review your medical history, answer questions, diagnose and treat non-emergency medical conditions, and prescribe certain medicines.

Prescriptions can be sent to your local pharmacy, if needed.

Teladoc® is in-network care, but it doesn’t replace the in-person care of your primary doctor. Only your doctor can provide the full range of care to meet your health needs.

When should you use Teladoc?

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  • When you need non-emergency care but don't want to leave home or can’t get to a doctor’s office.
  • When your doctor isn't available.
  • When you’re on the go or out of town.

How can I enroll in Teladoc?

If Teladoc is included in your plan, you can enroll today to set up your account. If you are Spanish speaking, call 800-Teladoc (800-835-2362) and a representative will sign you up. If you’re eligible, follow these steps to register for Teladoc:

Create an account here or with the Teladoc app. Call 800-Teladoc (800-835-2362). When you register, be sure to provide your member ID number.

Enter your information and complete your medical history.

Quality care is just a call or click away.

Virtual Care support


Visit the Frequently Asked Questions page for more helpful information and resources.

Call the ConnectiCare Customer Service number on the back of your member ID card. A Customer Service representative will be happy to help.

Teladoc and related marks are trademarks of Teladoc Health, Inc. and are used by ConnectiCare with permission.

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