In some cases, we find it’s best if our nurses, social workers or health navigators visit you in your home. We let your primary care doctor know we are doing that and report back to him/her.
In every case, we adjust to meet your needs. How we help –and for how long –depends on your situation. For example, helping someone in good health recover from a knee replacement surgery is different than helping someone who is living with diabetes.In professional terms, we call what’s described above “total population health management.” In everyday terms, it’s doing the right thing to live up to our promise to make it easy for our members get the care they need.