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Mental Health

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It’s as Important as Your
Physical Health

Your ConnectiCare plan includes confidential support, treatment, and resources for stressful situations and treatment of substance use disorder, depression, anxiety, eating disorders, and other mental illness. Mental health and substance use disorder treatment benefits are available through Optum® to anyone covered by your ConnectiCare plan, including dependents living away from home.

In an emergency, the first concern is your health. Call 911 or get to an emergency room as soon as possible.

How to Get Help

Online

Visit liveandworkwell.com and use the provider search to find counselors, psychiatrists, social workers, and treatment facilities that are in your ConnectiCare plan’s network. You can schedule a virtual visit with a clinician, review your claims for services, or submit claims.

Register for an account on liveandworkwell.com with your ConnectiCare member ID number. Guest access is also available.

Over the phone

Call 1-888-946-4658 (TTY: 711). You can reach out 24 hours a day, and it’s confidential. Someone can help explain your options.

Virtual visits

You can use liveandworkwell.com to search for a therapist and schedule online sessions using your mobile device or computer. Get confidential help without leaving home. Your plan’s copayments, deductibles, and/or coinsurance apply.

How Much Will This Cost?

Your benefit summary describes your share of costs for office visits for mental health or substance use disorder treatment. Some services may require preauthorization (or approval before they will be covered) and/or a copayment. Your plan may also have a deductible.

Get Sanvello, a Mobile App

For members of employer plans and individual plans for people under age 65. 

Sanvello is a mobile app for those struggling with stress, anxiety, and depression. It’s available at no extra cost to you as a ConnectiCare member.* Sanvello gives you on-demand help and coping tools as symptoms arise. You can also tap into daily mood tracking, guided meditations, personalized progress, and community support.

Download the Sanvello mobile app here.

You must log into the liveandworkwell.com website in order to download the Sanvello app.

*The premium version of the Sanvello mobile application is available at no out of-pocket cost to you for the first 12 months through your health plan membership. The Sanvello mobile application should not be used for urgent care needs. If you are experiencing a crisis or need emergency care, call 911 or go to the nearest emergency room. The information contained in the Sanvello mobile application is for educational purposes only; it is not intended to diagnose problems or provide treatment and should not be used as a substitute for your provider’s care. Participation in the program is voluntary and subject to the terms of use contained in the application. © 2020 Optum, Inc. All rights reserved.

Reach Out If You Need Help

Optum Behavioral Health: 1-888-946-4658

National Suicide Prevention Lifeline: 1-800-273-8255

Optum’s Substance Use Disorder Helpline: 1-855-780-5955

liveandworkwell.com

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©2021 ConnectiCare. All Rights Reserved.

Any information provided on this Website is for informational purposes only. It is not medical advice and should not be substituted for regular consultation with your health care provider. If you have any concerns about your health, please contact your health care provider's office. Also, this information is not intended to imply that services or treatments described in the information are covered benefits under your plan. Please refer to your Membership Agreement, Certificate of Coverage, Benefit Summary, or other plan documents for specific information about your benefits coverage.