Ciox Health may contact your office through April to retrieve and review the medical records of patients who have ConnectiCare commercial plans.
We are required to submit accurate and complete member diagnosis data to the U.S. Department of Health and Human Services (HHS) and the Centers for Medicare and Medicaid Services (CMS). Ciox will call your offices to coordinate a convenient chart retrieval method and set the date when records are needed.
Please respond to Ciox’s request for records promptly. Notice of the need for these reviews and your required compliance are included in your contract with ConnectiCare.
As our partner and “business associate,” as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Ciox is fully HIPAA compliant and is required to protect, preserve and maintain the confidentiality of any protected health information (PHI) obtained from clinical records provided by medical practices.
We appreciate your help. If you have questions, call provider services at 1-800-828-3407.