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Care Guidelines

ConnectiCare uses the criteria provided by Milliman Care Guidelines (MCG) - a national third-party source - for some care management cases. You can visit https://connecticare.access.mcg.com to see those guidelines.

If you have received a denial letter, make note of the information at the top of your letter before you visit the MCG website.

You will need the following from your letter:

  • The date 
  • Your last name, exactly as it appears
  • The guideline code shown at the top of the letter
  • The password

Enter this information exactly as shown in your letter to access the care guidelines.