ConnectiCare members with individual (under 65) and group health plans:
You can use telehealth, or virtual visits, to see in-network health care providers for services covered by your plan. Your plan’s deductible, copay, or coinsurance for office visits will apply to telehealth visits.
Many plans also include telemedicine through MDLIVE® or Teladoc®. If yours does, sign into our member website for directions to your plan’s telemedicine provider. Note: Telemedicine doctors cannot order lab tests — diagnostic or antibody tests — for COVID-19.
The temporary waiver, announced in March, of cost shares for in-network telehealth and telemedicine for covered services ended on Sept. 9, 2020.
Medicare Advantage members:
You can visit in-network primary care providers (PCPs) and in-network behavioral health clinicians in person or using telehealth from Aug. 1, 2020 through Dec. 31, 2020 for covered services at no cost to you.* Medicare Advantage members will not have copays, deductibles, or coinsurance for covered services with PCPs and mental health clinicians during that time.
Members whose plan benefits include Teladoc® telemedicine visits will have no cost share for Teledoc® services through Dec. 31, 2020. Note: Telemedicine doctors cannot order lab — diagnostic, or antibody tests — for COVID-19.
Medicare Advantage members can also have telehealth visits with medical specialists for covered services. They will, however, pay the same cost share for telehealth visits as they do for office visits.* As a reminder, members continue to be responsible for cost shares for in-person visits to medical specialists.
ConnectiCare Medicare members with Choice Dual (HMO D-SNP) plans can call the 24-hour Nurseline at 1-877-489-0963 (TTY: 711).
Learn more about covered medical and mental health services on our dedicated COVID-19 care and coverage webpage, which is frequently updated.
*This policy for in-network mental health clinician visits does not cover facility-based, behavioral health in-patient or partial hospitalization services. The Centers for Medicare & Medicaid Services allowed health plans to adjust benefits mid-year during the public health emergency. ConnectiCare in March temporarily suspended member cost-sharing for specialist visits by telehealth. That temporary program ended Sept. 9, 2020.