We have safe and convenient options for members.
ConnectiCare members under age 65 or with group health plans can, temporarily, visit their own in-network doctors using telehealth for covered medical and mental health services. There are no copays, deductibles, or coinsurance. Visits are no-cost for any illness or injury – not just COVID-19 – through Sept. 9, 2020. Your doctor’s office can tell you if it’s able to offer you telehealth.
Medicare Advantage members can visit in-network primary care providers (PCPs) and in-network behavioral health clinicians in person or using telehealth from Aug. 1, 2020 through Dec. 31, 2020 for covered services at no cost to them.* They will be responsible for cost shares for medical specialist visits – in person or by telehealth – after Sept. 9, 2020. Medicare Advantage members will not have copays, deductibles, or coinsurance for covered services during that time.
Members whose plan benefits include Teladoc® telemedicine visits will also have no cost share for Teledoc® services through Dec. 31, 2020.
This policy does not cover facility-based, behavioral health in-patient or partial hospitalization services.
Medicare Advantage members can continue telehealth visits with medical specialists for covered services without a cost share through Sept. 9, 2020. After that date, members will be responsible for cost shares for medical specialist visits that take place by telehealth.* As a reminder, members continue to be responsible for cost shares for in-person visits to medical specialists.
Learn more about covered medical and mental health services on our dedicated COVID-19 care and coverage webpage, which is frequently updated.
We also offer telemedicine services 24/7 for members of many group and individual plans, including plans sold through Access Health CT, and most Medicare Advantage plans. Sign into your member website (Medicare Advantage plans | all other plans) for directions to your plan’s telemedicine provider.
ConnectiCare Medicare members with Choice Dual (HMO D-SNP) plans can call the 24-hour Nurseline at 1-877-489-0963 (TTY: 711).
NOTE: Telemedicine doctors cannot order lab — diagnostic, or antibody tests — for COVID-19.
*This assumes the Centers for Medicare & Medicaid Services will continue to allow health plans to adjust benefits mid-year during the public health emergency. As a result, the end date of the waiver is subject to change.