1. REGISTER
Create an account here or with the Teladoc app. Call 800-Teladoc (800-835-2362). When you register, be sure to provide your member ID number.
Understanding your Virtual Care Options
Teladoc® offers 24/7 access to virtual health care and medical advice
Telehealth
Visiting a doctor’s office is no longer the only way you can get care. You can also choose to schedule virtual video visits with your doctors who offer them. This is called telehealth and it’s something you arrange directly with your doctor’s office.
Not all health care providers offer telehealth so be sure to check with yours, and to ask for details about how they set up virtual appointments.
Many ConnectiCare plans also include a general medical physicians telemedicine benefit through Teladoc. Teladoc’s staff of board-certified doctors are available by phone or video chat for non-emergency health conditions. Teladoc doctors are not your regular doctors, but this virtual care service is available 24 hours a day, seven days a week. Teladoc is offered in both English and Spanish.
Doctors can review your medical history, answer questions, help manage non-emergency medical conditions, and prescribe certain medicines. Prescriptions can be sent to your local pharmacy, if needed.
Please note, not all ConnectiCare plans offer a Teladoc general medical physicians benefit, so be sure to check if your plan does. Copays may apply for any virtual care you receive. Check your plan documents (member contract or subscriber certificate) for more information. If you’re a Medicare member check your plan’s Evidence of Coverage.
In addition, members will also have access to Teladoc’s network for virtual mental health which also includes Psychiatrists, Psychologists and Clinical Social Workers.
When should you use Teladoc?
- When you need non-emergency care but don't want to leave home or can’t get to a doctor’s office.
- When your doctor isn't available.
- When you’re on the go or out of town.
- Teladoc® is in-network care, but it doesn’t replace the in-person care of your primary doctor. Only your doctor can provide the full range of care to meet your health needs.
How can I enroll in Teladoc?
If Teladoc is included in your plan, you can enroll today to set up your account. If you are Spanish speaking, call 800-Teladoc (800-835-2362) and a representative will sign you up. If you’re eligible, follow these steps to register for Teladoc:
2. SET UPEnter your information and complete your medical history.
3. REQUEST A VISITQuality care is just a call or click away.
Virtual care support
Questions?
Visit the Frequently Asked Questions page for more helpful information and resources.
Call the ConnectiCare Customer Service number on the back of your member ID card. A Customer Service representative will be happy to help.
Teladoc and related marks are trademarks of Teladoc Health, Inc. and are used by ConnectiCare with permission.
