Using and Understanding Your Benefits
- Get answers to your general benefits questions.
- Learn about dental and vision care benefits.*
- Check your over-the-counter drug benefit balance.*
Medicare Connect Concierge
Some of the things Connect Concierge can help members with:
We want you to get the most out of your Medicare plan. When you have questions about your benefits or need help getting things done, call Connect Concierge!
Call 800-224-2273 (TTY: 711).
From Oct. 1 to March 31, you can call us from 8 a.m. to 8 p.m., seven days a week. From April 1 to Sept. 30, you can call us from 8 a.m. to 8 p.m., Monday through Saturday.
- Managing Your Care
- Pick a primary care doctor who’s in your network and meets your needs.
- Choose a specialist in your plan’s network.
- Find an in-network hospital.
- Schedule doctors’ appointments for wellness visits, flu shots, specialists, and more.
- Coordinate prior approvals and referrals (if required).
- Support Services
- Connect with English or Spanish concierge advocates. Access language services in any other language you require.
- Register on the secure member portal to view benefits and claims information, and to print your member ID card.
- Update your home or email address.
*Not all members are eligible.
CONNECT WITH US
Quick Access to an Advocate
ConnectiCare Medicare Connect Concierge is the one phone number you call when you need help solving your health care needs. Call 800-224-2273 (TTY: 711). From Oct. 1 to March 31, you can call us from 8 a.m. to 8 p.m., seven days a week. From April 1 to Sept. 30, you can call us from 8 a.m. to 8 p.m., Monday through Saturday.
