As of March 8, 2021, hospitals are again required to request preauthorization when discharging a member to a skilled nursing facility (SNF). This applies to all ConnectiCare members with commercial and Medicare Advantage plans
In December 2020, we temporarily streamlined authorization processes for SNFs so hospitals and health care systems could promptly transfer patients to lower levels of care, when appropriate, without asking for prior approval. This was part of ConnectiCare’s response to the coronavirus (COVID-19) outbreak.
Please submit preauthorization requests to our partner, CareCentrix, before the date of hospital discharge. Notice needs to be provided by:
Fax: 1-866-501-4665
Phone: 1-844-359-5388
Please refer to our dedicated COVID-19 page on our provider website for the latest news and the most up-to-date information.
