You can download the ConnectiCare Role Permissions Table to see what functions and transactions each role can access on our provider portal. User roles (sometimes referred to as User Types) are defined based on the most common job functions found in medical practices and facilities. Only one role may be assigned to a user for each Tax ID they are affiliated with.
We rely on our providers’ designated Administrators/Office Managers to assign the most appropriate role to each user for their organization. This decision was made to support HIPAA compliance. Our Provider Customer Service team cannot independently change an individual’s assigned role, but they can support Administrators/Office Managers who need assistance in assigning roles.