Reminder: Check your patients’ member ID cards for new member ID numbers


As a reminder, ConnectiCare members with employer-sponsored plans will get new ID cards with new member ID numbers and group ID numbers, starting with group plans that enroll or renew on Aug. 1, 2020.

Here are samples of what the ID cards will look like:

ID Card Front

ID Card Front


ID Card Front

ID Card Front


If your patient has a new ID number, make sure to use that number for your claims submission for dates of services on and after Aug. 1, 2020 to avoid any delay in claims payments. There are no changes to the claims submission process.

Updates to 2020 provider payments

As a reminder, we’re making changes to how we pay providers as follows:

  • Frequency of provider payments to increase: We will move from once-a-week check runs to a daily schedule for our commercial members with new “K” ID numbers starting Aug. 1, 2020.

  • Changes to EFT registration and access to ERAs: We will use PNC Bank and the ECHO Health payment platform to pay Medicare Advantage claims starting July 15, 2020 and commercial claims1 starting Aug. 1, 2020. This means providers will need to go to the ECHO website.

For more details on this, please refer to last month’s Office Visit.


1This only applies to commercial claims submitted after Aug. 1, 2020 for commercial members with the new ID numbers that start with the letter “K.” You will still get EFT payments through Bank of America for claims submitted for commercial members with the old ID numbers.