We value our providers and your feedback and use what we hear to shape programs and services to improve your experience. One example is the development of our provider portal. We want to thank those of you who provided feedback and enabled us to deliver improvements, including:
- The new Check Provider Network Status tool and Care Plans on the portal.
- Expanded information for claim-line details, PCP Panel Reports, and PCP History.
- Improved navigation and standardization of information across screens.
You’ve also inspired us to create a new Provider Portal Advisory Group to give more people a say in how we continue developing our portal. We will send an invitation to our portal users to join.
Advisory group members will be invited to participate in brainstorming and priority setting sessions, surveys, and focus groups that are relevant to the work they do. We will be respectful of your time. In fact, our goal is to improve the provider portal so you can reduce the time spent on administrative tasks.
We welcome participation from all portal users to help us make it an even more useful and better experience.
