From now through December, Ciox Health and/or Optum may contact your office about retrieving the medical records of your patients who have ConnectiCare Medicare Advantage plans. As you may be aware, the Centers for Medicare & Medicaid Services (CMS) requires health plans to have full and accurate records of all diagnoses.
Recognizing these unusual times, a Ciox representative will contact you with safe options to share the records requested for this project. You will be able to upload your charts remotely to the CioxLink portal (instructions will be sent to you directly) or, if you would like, you can arrange for a remote agent to download your charts from your EMR directly by simply calling Ciox at 1-877-445-9293.
You may also hear from Optum, which is working with us and Ciox. Together, these vendors will review the charts for 2019 and 2020 dates of services on our behalf.
As our partners and “business associates,” as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Ciox Health and Optum are fully HIPAA-compliant and are required to protect, preserve and maintain the confidentiality of any protected health information (PHI) obtained from clinical records provided by medical practices.
We appreciate your help. If you have questions, please call our Medicare provider services enter at 1-877-224-8230.