Frequently Asked Questions

How do I sign in or register for the new member portal?

I currently get coverage through my parent’s or partner’s health insurance plan. Can I still get an account?

Can I view the portal on my phone or tablet?

I haven’t used my portal account in more than 6 months. Can I still use my existing username and password?

What do I do if I forget my username or password?

My coverage is no longer active. Can I still view my account?

I created an account when I enrolled. Can I use the same username and password?

What is two-step verification, and how can I turn it off?

How do I view my dependent’s information?

Can I create an account if I’m under 18?

Can I change my username?

What browsers can I use to view the portal?

How do I sign up for paperless communications?

How can I stay up to date on my plan activities?

Can I get my Explanation of Benefits (EOB) online?

Can I update personal information like my name and address in the portal?

Can I assign an advocate or representative to manage my account?

What languages are supported in the portal?

NEW - Can different members under the same plan use the same information to register?

NEW - How long will it take for my new Primary Care Provider (PCP) to be reflected on my ID Card?

How do I add or change my primary care provider (PCP)?

How can I check if a doctor or facility is in my network?

How can I get an ID card?

What are my options for paying my bill?

Where can I find my invoices and payment history?

Where can I find my pharmacy benefits and drug costs?

How can I switch my prescriptions to home delivery?

Where can I find my referrals and preauthorization requests?

My claim is finalized but I don’t see an Explanation of Benefits (EOB). Why?

Where can I find my EyeMed vision benefits documents?

Can I submit claims through the member portal?

How can I join the wellness programs?

I have clicked a button within the portal, but I have not been taken to a new page. Why?

Why is the distance changing to 50 miles whenever I search for a provider?

Why isn’t there a ‘Find a Doctor’ tab on the new portal?

Can I see a Healthcare Financial Summary for all my dependents?

How do I enroll in a ConnectiCare plan?

How do I find help on mental health issues?

How do I stay up to date on the latest news from ConnectiCare?

My question isn’t addressed here. How can I contact someone?