Frequently Asked Questions

Will I be responsible for any out of pocket costs billed by a Non-Participating (Out of Network) Provider?

How are claims for covered medical services submitted for payment under my plan?

What is my grace period?

What is a retroactive denial and when am I responsible?

How do I recover an overpayment of premium to ConnectiCare?

What is Medical Necessity?

What is a Prior Authorization, and how does it impact services under my plan?

How can I determine if my prescription drug is covered? What do I do if my prescription drug is not listed in my Plan’s formulary?

What is an Explanation of Benefits (EOB)?

What is Coordination of Benefits (COB)?

What is the Procedure Cost Estimator Tool?

Where do I find the Engage Cost Estimator Tool?

How does the Procedure Cost Estimator Tool calculate my estimates?

Are the estimates provided in the Procedure Cost Estimator Tool final cost?

I received an estimate from the Procedure Cost Estimator Tool, does this mean I am guaranteed the service?

How can I get help using the Procedure Cost Estimator Tool?

How can I enroll for coverage?

When is Open Enrollment?

What is a Special Enrollment Period?

What if my income changes or my family size changes? Do I need to do anything?

As a new member, when will my coverage start?

When will I receive my ConnectiCare ID card?

Who do I call If I have questions on my current benefits?

How can I learn more about my insurance coverage with ConnectiCare?

How do I discontinue my coverage?

How do I make a payment?

How long after enrolling will members receive an invoice?

How will my premiums be impacted if I am eligible for APTC?

I have an issue with my auto-payment. What should I do?

Can I set up an auto-payment?

I have a question or concern about a payment or invoice. What should I do?

What types of payment are accepted for auto-payments?

When are payments due?

How long does it take to process payments?

When will my auto-payment be taken from my account?

Can I set up an auto-payment for a portion of my premium more often than once a month?

I have not received an invoice. How do I find out what I owe ConnectiCare?

How do I find a participating provider in my area?

How do I find a participating provider that is accepting new patients?

How do I know which providers providers I can go to?

Can I visit my regular doctor instead of Teladoc?

How do I know what pharmacies to go to?

How do I select or change a Primary Care Provider (PCP)?

What happens if my PCP leaves the network?

Will my prescription drug be covered?

Can someone else contact ConnectiCare on my behalf?

How do I reset my My ConnectiCare online member account password?

How do I update my address or contact information?

I enrolled in a ConnectiCare plan. When can I register on the "My ConnectiCare" online member portal to see my benefits and services?

When should I contact Access Health CT?

When should I contact ConnectiCare?

How can I get a new or replacement ID card?

What is a My ConnectiCare online member account and what can I do with it?

How do I set up My ConnectiCare online member account?

How can I access My ConnectiCare online member account on my smart phone?

Does ConnectiCare offer Telehealth or Telemedicine Services?