Login & Registration
Provider, Claims, & ER Notifications
New User Registration
The steps to register new users and retrieve a forgotten username.
Login and Settings
The steps for logging in and changing settings.
Consolidating Existing Accounts
The steps to consolidate existing accounts.
Existing User Moving Over the First Account
An overview of the account migration process for our portal users who are setting up their first account.
Registering Additional Tax IDs
The steps to help users registered in the old version of the provider portal and retrieve a forgotten username.
The steps to recover a forgotten username.
The steps to reset a forgotten password.
Search and View Messages
The steps for searching for and viewing messages in the Message Center.
Create Message - Specific Transaction
The steps to create a message about a specific transaction in the Message Center.
Create Message – General Topic
The steps to create a generic message in the Message Center.
Claims - Search for an Explanation of Payments (EOP)
An overview of how to search for an Explanation of Payment (EOP).
Claims - Search, View, and Export
An overview of how to search, view, and export claims.
Update Provider Profile and Upload Documents
An overview of how users with the administrator/office manager role can request updates to a provider's profile in the provider portal.
Search & View Provider Profile
An overview of how to search for a provider and view their profile.
ER and Newborn Notifications
An overview of the provider portal’s ER and newborn notifications (ER Notification).