Thank you for caring for our members.
As an assigned provider portal Administrator/Office Manager or Practice Maintenance User, you have direct control over who can use our provider portal and who can see your patients’ protected health information (PHI).
To support HIPAA compliance, we ask that you review the User Management section of our provider portal (found under the More menu option in the top right corner of the screen). Here, you can:
- Deactivate portal users who no long work at your organization.
- Confirm that users are assigned to the correct roles and providers to ensure they can only view information that meets HIPAA’s minimum necessary standards.
- Create accounts for those in your organization who are still using the phone as part of their workflows.
More Reasons To Use The Portal
While you review your portal users, also consider those who could benefit from having an account or expanded permissions to perform their jobs. Here are important portal enhancements that may affect your assignment decisions:
- Update diagnosis codes on draft preauthorization requests and emergent inpatient admission notifications.
- View messages submitted by others.
- See member benefit accumulators.
- Add an NCQA-recognized Specialized Area to your directory listing.
ConnectiCare: Review Users Now
