ConnectiCare sends determination letters to members with copies to their providers with a code to the specific MCG medical criteria used during the clinical review.
Letters instruct the reader to go to the webpage connecticare.access.mcg.com and to have the following information ready to enter on the screen:
- The date at the top of your letter.
- Your last name as is listed in your letter.
- The guideline code listed at the beginning of your letter.
- The password listed at the beginning of your letter.
- Click submit to be directed to the MCG guideline.