We have good news for our Home Care Agencies!
Caring for patients who are recovering from surgeries and illnesses means that the predicted care needs don’t always match the patients’ actual needs. We understand that you need a way to request an extension if you discover a patient needs more assistance than allotted for in the preauthorization.
We heard your concerns. Based on your feedback, we updated our systems so they won’t reject your preauthorization requests for extensions.
Please start using the provider portal now for all new extension requests.
Reminder: Fax Lines To Be Disconnected May 2024
Starting May 1, 2024, we will disconnect the fax lines currently in use for preauthorization requests and concurrent reviews. Please use the provider portal to submit your requests and supporting documentation. See original announcements (EmblemHealth | ConnectiCare) sent in December 2023. We also recently sent an email.
