As part of ConnectiCare’s ongoing efforts to improve the member experience and reduce unnecessary outreach to provider offices, we have enhanced our Primary Care Provider (PCP) change process to include a PCP Panel Verification step. When a member requests a PCP change, our Support Center representatives may contact your office to confirm whether you are currently accepting new ConnectiCare members (including by line of business) at a specific service location. This verification helps ensure our systems accurately reflect your panel availability and contact information. Maintaining accurate panel and directory information helps: If any of this information needs updating, providers should email the changes along with a roster to
CCI-ProviderFileOperations@MolinaHealthcare.com.
