Medical records review ongoing through March


Optum or Ciox Health may contact your office from now through March 2021 about retrieving the medical records of your patients who have ConnectiCare commercial plans, including plans sold through the Access Health CT.

An Optum or Ciox Health representative will share safe options for records retrieval:

  • Uploading your charts remotely to the CioxLink portal (instructions will be sent to you directly), or
  • Arranging for a remote agent to download charts from your EMR directly by calling Ciox at 1-877-445-9293.

Health plans must submit accurate and complete diagnosis data for each member/patient to the Centers for Medicare & Medicaid Services (CMS). Optum and Ciox Health together will review the charts for 2020 dates of services on our behalf.

As our partners and “business associates,” as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Ciox Health and Optum are fully HIPAA compliant and are required to protect, preserve and maintain the confidentiality of any protected health information (PHI) obtained from clinical records provided by medical practices.

We appreciate your help. If you have questions, please call the ConnectiCare Provider Services at 1-800-828-3407.