Ciox Health and/or Optum may contact your office from now through December about retrieving and reviewing medical records of patients with ConnectiCare Medicare Advantage plans.
Ciox Health and Optum conduct, on our behalf, chart reviews of services provided in 2017 and 2018. As a health plan, we must submit accurate and complete diagnosis data for each member/patient to the Centers for Medicare & Medicaid Services (CMS).
As our partners and “business associates,” as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Ciox Health and Optum are fully HIPAA compliant and are required to protect, preserve and maintain the confidentiality of any protected health information (PHI) obtained from clinical records provided by medical practices.
We appreciate your help. If you have questions, please call our Medicare provider services department at 1-877-224-8230