Ciox Health (formerly known as ArroHealth) may contact your office from now through April to retrieve and review the medical records of your patients who have ConnectiCare commercial plans.
We are required to submit accurate and complete member diagnosis data to the Department of Health and Human Services (HHS) and Centers for Medicare & Medicaid Services (CMS).
Ciox will call your offices to coordinate a convenient chart retrieval method and set the date when records are needed. Please respond to Ciox’s request for records promptly.
As our partner and “business associate,” as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Ciox is fully HIPAA-compliant and is required to protect, preserve and maintain the confidentiality of any protected health information (PHI) obtained from clinical records provided by medical practices.
We appreciate your help. If you have questions, call our provider services at 1-800-828-3407