COVID-19: Telehealth policy and waiver of Passage PCP referrals extended


Recognizing the ongoing and critical need to limit the spread of the coronavirus (COVID-19), we will extend our temporary program of reimbursing in-network providers for telehealth visits through Sept. 9, 2020.

Do not charge any cost share to our members. We are waiving member cost shares — including copayments, deductibles and coinsurance — that may apply to telehealth visits through Sept. 9. Please refer to this Temporary Payment Policy: Supplemental Telehealth Guidelines — Commercial/Medicare Advantage for details.

This policy applies to members of all ConnectiCare commercial and Medicare Advantage plans.

No referrals for Passage plan members also extended through Sept. 9
Our commercial members with Passage plans will not need Passage PCP referrals to seek specialist care through Sept. 9, 2020. Our provider website will be updated to reflect this extension.

Please visit our dedicated page on our provider website for the latest ConnectiCare news and information on our response to the
COVID-19 outbreak.


While we believe the information in this communication is accurate as of the date published, it is subject to correction or change during the rapidly evolving response to the COVID-19 outbreak.