Change in quality improvement organization

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Change in quality improvement organization


The Centers for Medicare & Medicaid Services (CMS) restructured the Beneficiary Family Centered Care-Quality Improvement Organizations (BFCC-QIO) and changed the organization supervising the quality of care received by ConnectiCare members. After June 8, the new organization responsible for Quality Improvement Organization (QIO) Region 1, which includes ConnectiCare, is KEPRO, an organization independent of ConnectiCare.

KEPRO’s contact information is listed below:

  • Telephone: 888-319-8452 or 216-447-9604 (TTY: 855-843-4776), available from 9 a.m. to 5 p.m. Monday through Friday, and 11 a.m. to 3 p.m. on weekends and holidays. A Medicare beneficiary can also leave a message at KEPRO’s toll-free number, 888-319-8452, 24 hours a day, seven days a week. Translation services are available for beneficiaries or caregivers who do not speak English.
  • Fax: 833-868-4055
  • Mailing address: 5700 Lombardo Center Dr. Suite 100, Seven Hills, OH 44131
  • Website:

For more information on the transition of the BFCC-QIO coverage, please visit KEPRO’s website at