Our staff is available electronically or by phone between 8 a.m. and 5 p.m. Monday through Friday, excluding holidays, for utilization management questions. Call us at one of the following numbers to request services for ConnectiCare patients with:
- Commercial plans: 1-800-562-6833
- Medicare Advantage plans: 1-800-508-6157
After-hours, on weekends or on holidays, you can leave a confidential voicemail message for our Utilization Management Department. Urgent and emergency requests are responded to within the mandated turnaround times.
