Need preauthorization for medical services? Call us.


Our staff is available electronically or by phone between 8 a.m. and 5 p.m. Monday through Friday, excluding holidays, for utilization management questions. Call us at one of the following numbers to request services for ConnectiCare patients with:

After-hours, on weekends or on holidays, you can leave a confidential voicemail message for our Utilization Management Department. Urgent and emergency requests are responded to within the mandated turnaround times.

Our Call Center is currently experiencing extremely high volume and longer wait times. For questions related to COVID-19, visit our COVID-19 FAQs