Help and Support

What can I do online for my clients with ConnectiCare plans?

Where can I find information about my clients or make changes to their information?

How can I download my subscribers and dependents from my book of business?

Where can I find information about my clients' premiums?

How far back do my book of business records go?

How can I change a subscriber's address for an employee of one of my group clients?

Where should my clients call with billing questions?

What if a group invoice doesn’t reflect an enrollment change?

How is group size determined?

When are commissions paid, how often, and how?

What will my commission rate be?

Who can see my Commission statements on connecticare.com?

How do I create a quote for clients in the following segments:

Can I assist my clients in making a binder payment?

How many plans can I quote at a time?

For individual or Medicare clients: I started to enroll a client but can't finish now. What do I do?

Where can I see the status of my applications for individual and Medicare clients?

How can I enroll a subscriber or dependent (add a subscriber or dependent) to an employer group plan?

How do I find forms for my clients?

How do I edit my quote?

How can my client terminate an individual (Access Health CT or solo) plan?

How do I sign in?

How do I add and manage access for other users/brokers associated with my agency?

How do I set up roles and permissions?

What are the website's roles and associated permissions?

What if I forget my username or password?

What are the compatible browsers for the secure broker website?

Can I access the secure broker website on my tablet or phone?

When I register for the website, I am getting an error message when I enter my license number. What do I do?