The ConnectiCare difference

When you present ConnectiCare, you offer clients the option of a health plan that has been at the forefront of health care in Connecticut and surrounding regions for nearly four decades. We’ve done that by:

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Ask anyone who’s worked with us: we’re accessible, flexible, and candid. Here are some of the ways we help achieve exceptional value for your clients:

Through our innovative partnerships with select health care providers, ConnectiCare members experience:

  • Fewer emergency room visits, hospital inpatient stays and inpatient days.
  • Higher incidence of wellness visits and cancer screenings.

Source: ConnectiCare internal analysis of commercial member and provider  collaborations vs. commercial members not in provider collaborations for 2019.

An independent analysis showed ConnectiCare has the top discounts among health insurance carriers in the six Connecticut counties, including Hartford, Fairfield, and New Haven. And its ranking in eastern Connecticut counties is #2.

 

Source: Aon Hewitt HHVI 2020 Study

Our network access starts in Connecticut and radiates into neighboring states through our parent company, EmblemHealth. For commercial plans, the network can be extended nationally through First Health®, an Aetna subsidiary. Our plans also include telemedicine from Teladoc® for 24/7 coverage.

We were recognized in 2019 and again in 2020 with international Stevie® Awards for customer-service excellence and innovation. And we’re the only health plan in Connecticut with walk-in service centers where members can get answers to questions, take exercise classes, get help managing chronic conditions, and participate in expert talks and support groups.

Answering phones, resolving issues, helping members, paying claims – these are the core of a health plan. Your clients will see the difference with ConnectiCare with:    

  • 96.4% first-call resolution
  • Moving toward better member health and lower costs
  • 99.7% claims paid within 30 days
  • 99.9% financial claim accuracy
  • Two-day identification (ID) card turnaround

Source: Internal ConnectiCare metrics.


Our clinical and pharmacy management programs form a continuum of care for our members.  Nurse care managers, pharmacists, and social workers engage with members who are most at risk for health complications and hospitalization. Pharmacy programs work to improve medication adherence, opioid deterrence, and cost management.  

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