How do I access the new employer portal?

What do I do if I forget my username and password?

What information will I need in order to register for the new employer portal?

Will I need to use my Group Number to register for the new employer portal?

Who can create a user?

How do I sign in?

Can I update my username, password or personal information?

What browsers can I use to access the employer portal?

What is two-factor account verification and what information do I need to set it up?

How do I access my group or subgroup information?

How do I provide my broker or another third party administrator access to my employer portal account?

Can I view multiple groups using one account?

What are some of the key benefits of the new employer portal?

What actions can I complete at the subscriber level?

What actions can I complete at the member level?

What actions can I complete at the group/subgroup level?

What actions can I complete at the dependent level?

Can I terminate, reinstate, or transfer a member on the employer portal?

Can COBRA enrollment be done online on the employer portal?

Can I obtain ID cards on the employer portal?

Will the employer portal automatically show in-network providers when searching for and selecting a Primary Care Provider (PCP)?

How do I search for a member/ dependent?

How can I pay my bill?

Can I split a single payment across multiple subgroup billing accounts on the employer portal?

How can I get a copy of my group or subgroup invoice or look up premium rates?

Are the consolidated invoices on the portal similar to a reconciliation of accounts?

Where can I view current and past transactions?

How long will it take for my changes to be updated in administrative systems?

Will the portal notify me when my group is up for renewal?

Where will training materials be located and what training materials can we expect?

When is my premium payment due?

Have you received my premium payment?

What is my outstanding premium due?

How do I request a refund for an overpayment?

My invoice does not reflect my most current payment.

My invoice is billing for subscriber(s) who have been terminated.

My invoice does not reflect all active subscribers.

Will ConnectiCare reissue an invoice if a correction was needed?

How can I get a copy of my invoice or look up my rate?

I have a question about my invoice. Whom can I call?

Where do I send my payment?

Where do I find forms?

My question is not addressed here; who do I contact for questions related to the employer portal?