Your ConnectiCare plan includes confidential support, treatment, and resources for life’s stressful situations, including substance use issues, depression, anxiety, eating disorders, and other mental health conditions. Mental health and substance use disorder treatment benefits are available through Optum® to anyone covered by your ConnectiCare plan, including dependents (child, spouse or domestic partner).
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Mental Health
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In cases of a life-threatening emergency, call 911.
Anyone witnessing or experiencing a mental health, substance use or suicidal crisis can now text or call 988 and get free, confidential access to trained crisis counselors anytime, day or night. There’s also a live chat option at 988lifeline.org. Veterans can dial “1” after calling 988 to be connected to the Veterans Crisis Lifeline or text 838255.
The support line is answered by a national network of crisis centers, with each state operating their own services. The line can be used to address a variety of behavioral health concerns requiring immediate attention, such as:
- Experiencing suicidal thoughts.
- Having a mental health or substance use-related crisis.
- Feeling intense emotional distress.
- Concerned about someone else who may be experiencing a mental health, substance use, or suicidal crisis.
The Connecticut 988 Contact Center is operated by the United Way of Connecticut and funded by the Department of Mental Health and Addiction Services and Department of Children and Families. Mental health services are also available by dialing 211 in Connecticut, with the same trained professionals answering calls for both state hotlines.
The new 988 hotline connects you to services based on your phone's area code. If you live in Connecticut but have a phone number from another area, please call 211 to be connected directly to Connecticut mental health services. This service is also free and accessible 24/7.
Online
Visit liveandworkwell.com and use the provider search to find counselors, psychiatrists, social workers, and treatment facilities that are in the ConnectiCare network. You can schedule a virtual visit with a clinician, review your claims for services, or submit claims.
Register for an account on liveandworkwell.com with your ConnectiCare member ID number. Guest access is also available.
- Members who purchased plans through Access Health CT
- All other individual (under age 65) and group plan members
- Medicare Advantage members
Over the phone
Call 888-946-4658 (TTY: 711). You can reach out 24/7. Someone can help explain your options.
Your benefit summary describes your share of costs for office visits for mental health or substance use disorder treatment. Some services may require preauthorization (or approval before they will be covered) and/or a copayment. Your plan may also have a deductible.
For members of employer plans and individual plans for people under age 65.
Sanvello is a mobile app for those struggling with stress, anxiety, and depression. It’s available at no extra cost to you as a ConnectiCare member.* Sanvello gives you on-demand help and coping tools as symptoms arise. You can also tap into daily mood tracking, guided meditations, personalized progress, and community support.
Download the Sanvello mobile app here.
You must log into the liveandworkwell.com website in order to download the Sanvello app.
*The premium version of the Sanvello mobile application is available at no out of-pocket cost to you for the first 12 months through your health plan membership. The Sanvello mobile application should not be used for urgent care needs. If you are experiencing a crisis or need emergency care, call 911 or go to the nearest emergency room. The information contained in the Sanvello mobile application is for educational purposes only; it is not intended to diagnose problems or provide treatment and should not be used as a substitute for your provider’s care. Participation in the program is voluntary and subject to the terms of use contained in the application. © 2020 Optum, Inc. All rights reserved.
Starting March 31, 2024, ConnectiCare will cover one behavioral health wellness exam per year, with no member cost-share. Your doctor should contact Provider Services or Optum to confirm billing and coverage questions.
