Using our provider portal can help save you and your office staff valuable time.
Here are some tips for our preauthorization requests and emergent inpatient admission notifications:
- Don’t forget to hit the Submit Request button on the MCG screen. This one extra click could result in an immediate decision on your request.
- The optimal place to upload documents is the first screen that asks for records when submitting the initial request or notice. The files will not appear on the new MCG screens but are still attached to the transaction.
- If you didn’t attach documents during first prompt, you can still attach them in the MCG screen prior to hitting Submit Request.
- To add documents after a request or notification is submitted, use the Reference ID to search for the request or notification and attach additional documentation there.
- We have increased the file size to 25MB per attachment for preauthorization requests.
The following guides were updated to show the new screens added to enhance the utilization review process:
- Create Emergent Inpatient Admission Notification
- Create Inpatient Preauthorization
- Create Outpatient Preauthorization
The following supplemental guides have been added to the provider portal training materials pages:
You can find these guides along with others, videos, and Frequently Asked Questions pages using the following links:
If you still have questions or need additional support, you may contact Provider Customer Service:
- EmblemHealth: 866-447-9717
- ConnectiCare: Commercial: 860-674-5850, Medicare: 877-224-8230.
