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Tips on the preauthorization process for infertility providers

09/14/2017

Our commercial utilization management department has 15 days to review each preauthorization request from infertility providers. We do our best to make a determination earlier if possible. Here’s what you can do to help.

  • If you are requesting to change any previously approved requests or cycles, you must submit the request by fax to 860-674-5893 so it can be reviewed by a nurse.
    • This includes, but is not limited to, a request to cancel, change date, date extension, or conversion to Freeze All.
  • If infertility preauthorization request has been denied, you can appeal our decision by calling 800-828-3407.
  • If you already have an approved request/cycle and need to request additional medication, please fax the request to our pharmacy department at 860-674-2851. The fax should include the following information:
    • previously approved authorization number
    • date span

Please note, our utilization management department will no longer call providers if we approved their preauthorization requests. We will notify you of approvals by fax.