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Frequently Asked Questions

 
Why ConnectiCare?  
Value Proposition
What makes ConnectiCare the premium health plan choice?
1.Industry-leading service capabilities
 We have the highest member satisfaction scores for customer service and claims processing of any health plan in Connecticut for four straight years.
  
 We have outstanding service center statistics:
 
  • 97% of claims paid within 30 days
  • 99.8% financial claims accuracy
  • 97% first-call resolution
  • 1% call abandonment ratio
  • 3.7 day average for turnaround of ID cards
  • 99.6% enrollment accuracy
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    2.High-quality care management
     We received a perfect NCQA review in 2005 with full compliance on all standards
      
     We’re ranked in the top ten nationwide — and in the top five regionally — f or NCQA HEDIS® Effectiveness of Care (Quality) measures
      
     Only 16% of our medically necessary appeals were overturned by independent review, compared to the national average of 52%.
      
     We had the lowest member-complaint ratio among Connecticut HMOs in 2006 (reported in 2007 by the Connecticut Department of Insurance)
      
    3.Responsive and accessible
     We’re the second-largest HMO in Connecticut and your locally-managed Connecticut health plan
      
     ConnectiCare® SOLO answers the growing need for individual health coverage that is both high-quality and affordable
      
     Our Farmington offices include an on-site call center and in-house health management. Our satellite offices include Norwalk and Tarrytown, N.Y.
      
     We’re engaged in legislative issues that affect our business and customers. (Active member of the Connecticut Association of Health Plans, America’s Health Insurance Plans and the Connecticut Business and Industry Association.)
      
     We’re committed to the community: United Way Campaign, and Community Benefit Grant Program.
      
     For more information on ConnectiCare’s core values click on the links for either small-group or large-group information.

    Why ConnectiCare

    Value Proposition
    Product Overview
    Healthcare Management Programs
    Worksite Wellness
    Healthy Alternatives
    Preventive Health Guidelines