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      Commercial Physician & Provider Manual

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    • Overview of Coverage: CT
    • Overview of Coverage: MA
    • Overview of Coverage: NY
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    • Member Eligibility
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    • Ending the Physician/Patient Relationship
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    • Medical Management Programs
    • Program Description
    • Pre-service Review: Inpatient Admissions
    • Pre-Authorization Requirements
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    • Bone Marrow & Organ Transplants
    • Maternity Program
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    • Concurrent Review
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    • Health Management Programs
    • An Overview
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    • Quality Improvement Programs
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    • Pharmacy & Therapeutics Committee
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    • Generic Substitution Program
    • Managed Drug Limitations
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    • Utilization Reporting
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    • Administrative Procedures
    • Physicians' Orders
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    • Claims
    • Electronic Funds Transfer
    • Filing Limit
    • Refunds/Overpayments
    • Adjustments/Corrected Claims/Resubmissions
    • Administrative Appeals
    • Billing of Members
    • Coordination of Benefits
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    • Billing Claims Payment Policy
    • Introduction
    • Common Billing Scenarios
    • Common Coding Appeals
    • Modifiers: CPT & HCPCS Level II
    • In Office Laboratory & Radiology
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    • Credentialing Recredentialing
    • Program Overview (Practitioners & HDOs)
    • Recredentialing (Practitioners only)
    • Reassessment Program (HDOs only)
    • Site Visits (Practitioners only)
    • Standards for Performing Medical Record Review (Practitioners only)
    • Leave of Absence Policy (Practitioners only)
    • Locum Tenens Policy (Practitioners only)
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    • Physician Compliance
    • Compliance (Practitioners & HDOs)
    • Termination & Appeals (Practitioners & HDOs)
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    • Appendix: CT
    • Appendix: MA
    • Appendix: NY
    • Glossary










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    • Commercial - Member Eligibility

      Member Satisfaction

      Member satisfaction with ConnectiCare is very important. We conduct routine, focused surveys to monitor satisfaction using the Consumer Assessment of Health Plan Satisfaction (CAHPS) survey and implement quality improvement activities when opportunities are identified. Monitoring includes member satisfaction with physicians.

      PPM/2.10
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Copyright © 2013 ConnectiCare. All Rights Reserved.

Any information provided on this Website is for informational purposes only. It is not medical advice and should not be substituted for regular consultation with your health care provider. If you have any concerns about your health, please contact your health care provider's office.

Also, this information is not intended to imply that services or treatments described in the information are covered benefits under your plan. Please refer to your Membership Agreement, Certificate of Coverage, Benefit Summary, or other plan documents for specific information about your benefits coverage.