Commercial - Member Eligibility
Each time a member receives services, you should confirm eligibility. To
verify eligibility for services, request to see the member's current ID card.
New members may use a copy of the enrollment form as a temporary identification
card until they receive their ID card.
If you are a primary care physician (PCP), you may also check your most
recent Membership by PCP report. This report is sent to all PCPs upon request, and it lists each member who has
selected or has been assigned to that PCP. (More information appears later in
Eligibility & Referral Line
You may also use the ConnectiCare Eligibility and Referral Line. This system
requires that you have a touch-tone phone and know your ConnectiCare provider ID
number, as well as the member's identification number, to verify eligibility. It
is generally available between 7:00 a.m. and 9:30 p.m., Monday through Friday,
and from 7:00 a.m. to 2 p.m. on Saturday.
If you don’t know the member's ID number, contact Provider Services during
regular business hours to verify eligibility and benefits.
Medavant, an online transaction system available to ConnectiCare
participating providers, also offers a secure means for entering and verifying
For additional details on using ConnectiCare's Eligibility & Referral Line
or Medavant, refer to Automated & Online
First, try the Eligibility & Referral Line
Or, Medavant at www.medavant.com
If unable to verify, then call Provider Services
(860) 674-5800 or 1-800-562-6834
(you must participate with Medavant to utilize services)
(860) 674-5850 or 1-800-828-3407