Small Group Employer Administration
What does a member receive after they enroll with ConnectiCare?? Members of ConnectiCare will receive a Member Kit as well as HouseCall, ConnectiCare's member newsletter at their home address. The Member Kit includes an Identification Card, Benefit Summary, Out-of Plan Reimbursement Form (POS members only) and Prescription Drug coverage information and Mail Order Forms. [ back to top ]
How do I interpret ConnectiCare's premium invoice? Click here to view a sample of ConnectiCare's Billing Statement. It contains detailed explanations of important information and highlights some specific distinctions with regard to the monthly statements groups receive. [ back to top ] When are groups billed and when is premium due? ConnectiCare's premium bills are issued and sent to Employer Groups by the 15th of the previous month. For example, the invoice for February is issued by the 15th of January. The premium is due by the first of the month for which the invoice applies. The due date is indicated on the summary page next to the "Invoice Date.". [ back to top ] Do groups need to include the new remittance coupon with their payment? Yes. By including the remittance coupon, it will help ensure accuracy of cash posting and more timely cash application. [ back to top ] What if the invoice does not reflect an adjustment the group expected? The group needs to pay as indicated. The adjustments that do not appear on the current invoice will be reflected in the invoice for the following month. The cutoff for submitting new enrollments, additions or terminations to the bill is the end of the monthly prior to the group's current billing cycle. Example: Applications received by August 31 should appear on the October bill. Reminder: all enrollment changes must be indicated by mailing a completed Enrollment Form to: ConnectiCare, Inc. and Affiliates P.O. Box 4058 Farmington, CT 06034-4058 [ back to top ] How does a group know what they owe? The amount due for each bill period is indicated under "Total Amount Due" at the bottom of the summary page on the remittance coupon. [ back to top ] Member Services and Billing and Enrollment Phone Numbers Member Services: 1-800-251-7722 Enrollment/COBRA/Premium Billing and Collections: 1-800-333-1733 x5 [ back to top ]
When are groups billed and when is premium due? ConnectiCare's premium bills are issued and sent to Employer Groups by the 15th of the previous month. For example, the invoice for February is issued by the 15th of January. The premium is due by the first of the month for which the invoice applies. The due date is indicated on the summary page next to the "Invoice Date.". [ back to top ]
Do groups need to include the new remittance coupon with their payment? Yes. By including the remittance coupon, it will help ensure accuracy of cash posting and more timely cash application. [ back to top ] What if the invoice does not reflect an adjustment the group expected? The group needs to pay as indicated. The adjustments that do not appear on the current invoice will be reflected in the invoice for the following month. The cutoff for submitting new enrollments, additions or terminations to the bill is the end of the monthly prior to the group's current billing cycle. Example: Applications received by August 31 should appear on the October bill. Reminder: all enrollment changes must be indicated by mailing a completed Enrollment Form to: ConnectiCare, Inc. and Affiliates P.O. Box 4058 Farmington, CT 06034-4058 [ back to top ] How does a group know what they owe? The amount due for each bill period is indicated under "Total Amount Due" at the bottom of the summary page on the remittance coupon. [ back to top ] Member Services and Billing and Enrollment Phone Numbers Member Services: 1-800-251-7722 Enrollment/COBRA/Premium Billing and Collections: 1-800-333-1733 x5 [ back to top ]
What if the invoice does not reflect an adjustment the group expected? The group needs to pay as indicated. The adjustments that do not appear on the current invoice will be reflected in the invoice for the following month. The cutoff for submitting new enrollments, additions or terminations to the bill is the end of the monthly prior to the group's current billing cycle. Example: Applications received by August 31 should appear on the October bill. Reminder: all enrollment changes must be indicated by mailing a completed Enrollment Form to: ConnectiCare, Inc. and Affiliates P.O. Box 4058 Farmington, CT 06034-4058 [ back to top ]
Reminder: all enrollment changes must be indicated by mailing a completed
How does a group know what they owe? The amount due for each bill period is indicated under "Total Amount Due" at the bottom of the summary page on the remittance coupon. [ back to top ] Member Services and Billing and Enrollment Phone Numbers Member Services: 1-800-251-7722 Enrollment/COBRA/Premium Billing and Collections: 1-800-333-1733 x5 [ back to top ]
Member Services and Billing and Enrollment Phone Numbers Member Services: 1-800-251-7722 Enrollment/COBRA/Premium Billing and Collections: 1-800-333-1733 x5 [ back to top ]
