| What makes ConnectiCare the premium health plan choice?
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| 1. | Industry-leading service capabilities |
| | We have the highest member satisfaction scores for customer service and claims processing of any health plan in Connecticut for four straight years. |
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| | We have outstanding service center statistics: |
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97% of claims paid within 30 days
99.8% financial claims accuracy
97% first-call resolution
1% call abandonment ratio
3.7 day average for turnaround of ID cards
99.6% enrollment accuracy
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| 2. | High-quality care management |
| | We received a perfect NCQA review in 2005 with full compliance on all standards |
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| | We’re ranked in the top ten nationwide — and in the top five regionally — f or NCQA HEDIS® Effectiveness of Care (Quality) measures |
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| | Only 16% of our medically necessary appeals were overturned by independent review, compared to the national average of 52%. |
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| | We had the lowest member-complaint ratio among Connecticut HMOs in 2006 (reported in 2007 by the Connecticut Department of Insurance) |
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| 3. | Responsive and accessible |
| | We’re the second-largest HMO in Connecticut and your locally-managed Connecticut health plan |
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| | ConnectiCare® SOLO answers the growing need for individual health coverage that is both high-quality and affordable |
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| | Our Farmington offices include an on-site call center and in-house health management. Our satellite offices include Norwalk and Tarrytown, N.Y. |
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| | We’re engaged in legislative issues that affect our business and customers. (Active member of the Connecticut Association of Health Plans, America’s Health Insurance Plans and the Connecticut Business and Industry Association.) |
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| | We’re committed to the community: Unite Way Campaign, Community Benefit Grant Program, and Employee Matching Gift Program. |
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| | For more information on ConnectiCare’s core values click on the links for either small-group or large-group information. |
