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Payments and Accounts
Manage Your Account, Pay Your Bill, and Get Support
For individual plans purchased through Access Health CT (Connecticut exchange) or directly from ConnectiCare
You can pay your invoice online by setting up automatic payments or making a one-time payment online.
Pay Online as a Guest:
Make a one-time payment as a guest
Use this option to make a one-time payment on your account without registering for a website account. This is a good option if someone else is paying or you do not have time now to register. You will not, however, be able to see your payment history or manage your premium payments with this option.
*NOTE: To make a payment, you will need your 11-digit member ID number from your member ID card or your invoice.
By Phone:
Call 1-800-333-1733 (TTY: 711), 24 hours a day, seven days a week, to use our automated payment system.
In Person:
Visit a ConnectiCare Center and we’ll help you complete your payment online, by phone or mail. Payments can be made using Visa, Mastercard, Discover, check or with your bank account information.
Important: ConnectiCare Centers do not accept cash.
By Mail:
You can always pay your bill by mailing a check and the invoice coupon to:
ConnectiCare
P.O. Box 21849
New York, NY 10087-1849
Member premium payments go to a bank lockbox. You must include an invoice coupon with the scan line for ConnectiCare to process your payment.
If you have questions, call us at 1-800-333-1733 (TTY: 711). Representatives are available Monday through Friday from 8 a.m. to 8 p.m. and on Saturday from 9 a.m. to 2 p.m. We’re happy to help.
For SOLO (Individual) Plans
You can pay your invoice online by setting up automatic payments or making a one-time payment online.
Pay Online as a Guest:
Make a one-time payment as a guest
Use this option to make a one-time payment on your account without registering for a website account. This is a good option if someone else is paying or you do not have time now to register. You will not, however, be able to see your payment history or manage your premium payments with this option.
*NOTE: To make a payment, you will need your 11-digit member ID number from your member ID card or your invoice.
By Phone:
Call 1-800-333-1733 (TTY: 711), 24 hours a day, seven days a week, to use our automated payment system.
In Person:
Visit a ConnectiCare Center and we’ll help you complete your payment online, by phone or mail. Payments can be made using Visa, Mastercard, Discover, check, or with your bank account information.
Important: ConnectiCare Centers do not accept cash.
By Mail:
You can always pay your bill by mailing a check and the invoice coupon to:
ConnectiCare
P.O. Box 21849
New York, NY 10087-1849
Member premium payments go to a bank lockbox. You must include an invoice coupon with the scan line for ConnectiCare to process your payment.
If you have questions, call us at 1-800-333-1733 (TTY: 711). Representatives are available Monday through Friday from 8 a.m. to 8 p.m. and on Saturday from 9 a.m. to 2 p.m. We’re happy to help.
For Medicare Advantage Plans
Once you become a ConnectiCare member, you’ll have many convenient ways to pay your monthly premium.
1. Social Security Deduction:
You can pay your premium through automatic deduction from your monthly Social Security or Railroad Retirement Board (RRB) benefit check. You can choose this option when you enroll. Or, call us at 1-800-224-2273 (TTY: 711) from 8 a.m. to 8 p.m. seven days a week, and we can help set it up. You can also mail or fax a letter asking to be set up for “SSA withhold.” Include your member ID number, the date and your signature, and send it to:
ConnectiCare
P.O. Box 4001
Farmington, CT 06034
Fax your request to 1-844-871-9754
Please Note: It can take two months or more for your deductions to take effect.
2. Online:
Pay online or manage your payments
You can use this link to view invoices, pay a bill or set up automatic payments. You will be asked to set up an account for our member website the first time you use our online payment service.
Make a one-time payment as a guest
Use this option to make a payment without registering for a website account. This is a good option if someone other than you makes the payment, or if you do not have time now to register.
3. By Phone:
Call 1-800-224-2273 (TTY: 711) 24 hours a day, seven days a week.
4. By Mail:
You can always pay your bill by mailing a check and the invoice coupon to:
ConnectiCare
P.O. Box 21849
New York, NY 10087-1849
Member premium payments go to a bank lockbox. You must include an invoice coupon with the scan line for ConnectiCare to process your payment.
5. Walk Into One of Our ConnectiCare Centers:
You can pay your monthly premium at a ConnectiCare Center and our associates will help you complete your payment online, by phone or mail. Payments can be made using Visa, MasterCard, Discover Card, a check made out to ConnectiCare or with your bank account information. Check for hours and locations.
Important: ConnectiCare Centers do not accept cash.
For Medicare Supplement Plans
You can pay your invoice online by setting up automatic payments or making a one-time payment online.
Pay Online as a Guest:
Make a one-time payment as a guest
Use this option to make a one-time payment on your account without registering for a website account. This is a good option if someone else is paying or you do not have time now to register. You will not, however, be able to see your payment history or manage your premium payments with this option.
*NOTE: To make a payment, you will need your 11-digit member ID number from your member ID card or your invoice.
In Person:
Visit a ConnectiCare Center and we’ll help you complete your payment online or mail. Payments can be made using Visa, Mastercard, Discover, check or with your bank account information. Check for hours and locations.
Important: ConnectiCare Centers do not accept cash.
By Mail:
Send your payment and premium invoice to:
ConnectiCare
P.O. Box 21849
New York, NY 10087-1849
If you have questions, call us at 1-877-224-5995. (TTY:711) Representatives are available Monday through Friday from 8 a.m. to 6 p.m. We’re happy to help.
Going paperless is an environmentally-friendly way to stay organized and get your plan correspondence electronically. Plus, you’ll receive communications faster and be able to access them on the go.
Sign in to select your paperless communication preferences.
If you have a ConnectiCare plan for individuals under 65 or you have a ConnectiCare plan through your employer, sign in to request or replace a member ID card.
If you have a ConnectiCare Medicare Advantage plan, please call us at 1-800-224-2273 (TTY: 711) from 8 a.m. to 8 p.m., seven days a week.
Forgot your password, or need to reset it? All you need is your member ID number, which you can find on your ID card. Once you have your number, follow these steps:
- At the top of any page on our site, click the “Sign in” button.
- When the sign-in screen appears, click “Forgot Your User ID or Password?” and follow the instructions online.
