Contact Us

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How to Contact Us

If you are NOT currently enrolled in a ConnectiCare VIP Medicare Plan and you would like ConnectiCare to contact you, please click here. Or you can contact us toll-free at 1-877-224-8221, seven days a week from 8:00 a.m. – 8:00 p.m. (TTY/TDD 1-800-842-9710).

If you are currently enrolled in a ConnectiCare VIP Medicare Plan and have questions, please contact us toll-free at one of the phone numbers below.

Member Services 1-800-CCI-CARE

For all general member service inquires. Member Services is available between the hours of 8:00 a.m. - 8:00 p.m., seven days a week.

TTY/TDD Users 1-800-842-9710
Behavioral Health Program 1-888-946-4658 For inquires about mental health or substance abuse services.
Pre-authorizations 1-800-508-6157 For inquires about pre-authorization requests.
Medicare Case Management Programs 1-800-508-3181 For assistance in developing a plan of care to help meet your health care needs.
Health Management Programs 1-800-829-0696 To speak with a representative about programs for chronic conditions.

ConnectiCare is located at:

    175 Scott Swamp Road
    Farmington, CT 06032

ConnectiCare Mailing Address for Current Member Premium Payments (with invoice stub):

    ConnectiCare, Inc.
    General Post Office
    P.O. Box 30236
    New York, NY 10087-0236

Important Reminders:
  • Member premium payments go to a bank lockbox. You must include an invoice stub with the scan line for ConnectiCare to process your payment.
  • For online banking, please instruct your bank to send your premium payments to the address above.

To submit feedback about your Medicare health plan or prescription drug plan directly to Medicare, click here.

H3528_15_4006_01 CMS Approved 12/12/2014
Last Update 10/01/2014