Premium Billing and Payment
When is my premium payment due?
As stated in your Group Membership Agreement with ConnectiCare, all Premiums are due and payable on the first of the month for which coverage is applicable and the first day of a calendar month thereafter.
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Where do I send my premium payment?
All payments should be sent to ConnectiCare’s Premium Lockbox at the following address:
ConnectiCare, Inc
P. O. Box 30726
Hartford, CT 06150
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Can I send my premium payment overnight?
Yes, if you are using the United States Postal Service, you can overnight or priority mail your premium payment to ConnectiCare’s Premium Lockbox. Please note that other mail carriers will not be able to deliver to a P. O. Box address.
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Have you received my premium payment?
Your account’s Payment History, located on the Billing Information screen, will confirm receipt of your last six premium payments.
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What is my outstanding premium due?
On the Billing Information screen, “Current Balance” represents the premium due as of close of business the day prior. Please remit this amount to ConnectiCare, Inc., with your Account Number written on the memo line of your check. Thank you for your efforts to make timely premium payment.
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My invoice does not reflect my most current payment.
As premium payment is due on 1st of the month, ConnectiCare issues your premium invoice approximately two weeks prior to the due date. In some cases, your premium payment may not be reflected on your invoice because we received your payment after the most current invoice was produced. If you mailed your premium payment in close proximity to or after the “Last Invoice Date”, your payment will be reflected on your next invoice.
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Invoice is billing for subscriber(s) that are terminated.
As premium payment is due on 1st of the month, ConnectiCare issues your premium invoice approximately two weeks prior to the due date. In some cases, enrollment transactions are processed after the invoice is produced. Please pay your invoice as billed and your next invoice should reflect any subscriber terminations received and processed by ConnectiCare. To confirm terminations, please see your Current Subscriber Eligibility- Terminated Subscribers.
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Invoice does not reflect all active subscribers.
As premium payment is due on 1st of the month, ConnectiCare issues your premium invoice approximately two weeks prior to the due date. In some cases, enrollment transactions are processed after the invoice is produced. Please pay your invoice as billed and your next invoice should reflect any subscriber additions received and processed by ConnectiCare. To confirm active subscribers, please see your Current Subscriber Eligibility or Future Eligibility.
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How can I get a copy of my invoice?
Once registered, you can “view” invoices and print the invoice from Adobe Acrobat.
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Why isn’t there a “VIEW” button to see my invoice?
The “VIEW” button is not present because the invoices are not yet available online. Please check back in a few days to view the most recent premium invoice.
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Why are there blank pages in the copy of invoice when printed off the Web?
The blank pages are typically on the second page of your invoice and the last page of your invoice. The blank pages are as a result of how the invoice is printed, and does not mean your invoice is missing pages.
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Help me read my invoice and understand my invoice's adjustments.
For more information, please see the Billing Section of your Employer Admin Guide
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What are my premium rates?
Please select the rates link within "My Account" to view your current effective rates.
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Invoice is billing at incorrect rates.
Contact Small Group Sales at 1-800-723-2986.
Contact Large Group Sales by contacting your assigned Account Manager.
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