If you are a ConnectiCare VIP Medicare plan member, click here
| Member Services* | (860) 674-5757 or 1-800-251-7722 |
For members covered under a ConnectiCare, Inc. plan. |
| (860) 674-2075 or 1-800-846-8578 |
For members covered under a ConnectiCare Insurance Company, Inc. plan. | |
| TDD/TYY Services 1-800-833-8134 |
For members who are hearing impaired. | |
| * Member Services Call Center Hours: Monday - Thursday, 8 a.m. - 6:00 p.m.; Friday; 8 a.m. - 5 p.m. | ||
| Medicare Member Services | 1-800-224-2273 | Available 8:00 am to 8:00 pm Monday - Sunday |
| Medicare member premium mailing address | Current Payments (with or without invoice stub): ConnectiCare, Inc. General Post Office P.O. Box 30236 New York, NY 10087-0236 |
Payment goes to lockbox at bank. Must have scan line on stub to process. Online Banking (tell bank to send to this address). |
| Individual Plan Coverage | 1-800-723-2986 | For members who want information about coverage under a ConnectiCare SOLO individual health plan. |
| Behavioral Health Program | 1-888-946-4658 | For inquiries about mental health or substance abuse services. |
| Dental Program | 1-888-843-4727 | For inquiries about services offered through ConnectiCare's dental care plans. |
| Home Health Program | 1-888-946-4658 | For inquiries about home health services. |
| Pre-authorizations | 1-800-562-6833 | For inquiries about pre-authorization requests. Available 8 a.m. - 5 p.m., Monday - Friday. |
| Utilization Management | 1-800-562-6833 | Available 8:00 am to 5:00 pm M-F (after hours you may leave a voicemail message). Use if you have utilization management questions |
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| Broker Services | 1-800-723-2986 | |
| Group Membership Administration (including enrollment and COBRA) | 1-800-333-1733 | Available 9:00 am to 5:00 pm Monday – Friday. |
| Electronic Funds Transfer | 1-800-923-2822; extension 5803 | |
| Premium Billing & Collections | 1-800-333-1733 | Available 9:00 am to 5:00 pm Monday – Friday. |
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| Broker Services | 1-860-678-5281 | |
| Commissions/Licensing | 1-860-678-5224 | |
| Commercial Enrollment | 1-860-678-5255 | |
| SOLO Pre-Screen | 1-860-678-5204 | |
| Small Group New Business | 1-860-678-5281 | |
| Small Group Renewals | 1-860-678-5272 | |
| SOLO Intake | 1-860-678-5274 | |
| Underwriting | 1-860-674-2862 | |
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| Group Membership Administration (including enrollment and COBRA) | 1-800-333-1733 | Available 9:00 am to 5:00 pm Monday – Friday. |
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| Provider Services | (860) 674-5850 or 1-800-828-3407 | Available 8:30 am to 5:00 pm Monday - Thursday, 9:00 am - 5:00 pm Friday |
| Utilization Management | 1-800-562-6833 | Available 8:00 am to 5:00 pm M-F (after hours you may leave a voicemail message). Use to initiate an authorization or if you have utilization management questions |
| Medicare Provider Services | 1-877-224-8230 | Available 8:30 am to 5:00 pm Monday - Thursday, 9:00 am - 5:00 pm Friday Claim address: ConnectiCare, Inc., P.O. Box 4000, Farmington, CT 06034-4000 |
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| Public Relations | E-mail our public Relations Director with questions on grant applications, community and nonprofit activities, news and media, factual information about ConnectiCare, our speaker's bureau, or our government relations activities. | |
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| Info@ConnectiCare.com | This is a non-secure email address to be used by Members, Providers, Brokers, and Employers for general questions only. It is not a secure form of communication, and confidential information, including member identification numbers, social security numbers or confidential medical information SHOULD NOT BE E-MAILED to this address. | |
| Secure Messaging | This is a secure email site for ConnectiCare registered members, producers and employers. Emails on this site do not go over the Internet, but instead are maintained on the secure ConnectiCare site. | |
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| Premium mailing address for Employer Groups, SOLO Policies and Commercial Direct Pay/Cobra Members | Regular Mail: ConnectiCare Inc. PO Box 416191 Boston, MA 02241-6191 |
Courier-delivered mail (i.e. UPS, FedEx, DHL, Priority and Express Mail): Bank of America Merrill Lynch Lockbox Services Lockbox 416191 MA5-527-02-07 2 Morrissey Blvd. Dorchester, MA 02125 |
| *Please do not send Medicare employer group payments or Medicare VIP individual payments to these addresses. Please refer to the payment address on your invoice voucher. |
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| Please send all mail to: ConnectiCare 175 Scott Swamp Road P.O. Box 4050 Farmington, CT 06034-4050 |
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