| Member Services* | ConnectiCare, Inc. (860) 674-5757 or 1-800-251-7722 |
For members covered under a ConnectiCare, Inc. plan (as indicated on your ID card). |
| ConnectiCare of Massachusetts, Inc. (860) 674-5757 or 1-800-251-7722 |
For members covered under a ConnectiCare of Massachusetts, Inc. plan (as indicated on your ID card). | |
| ConnectiCare of New York, Inc. (860) 674-2075 or 1-800-846-8578 |
For members covered under a ConnectiCare of New York, Inc. plan (as indicated on your ID card). | |
| ConnectiCare Insurance Company, Inc. (860) 674-2075 or 1-800-846-8578 |
For members covered under a ConnectiCare Insurance Company, Inc. plan (as indicated on your ID card). | |
| ConnectiCare Customized (860) 674-2075 or 1-800-846-8578 |
For members covered under a ConnectiCare Customized plan (as indicated on your ID card). | |
| ConnectiCare Network USA (860) 674-2075 or 1-800-846-8578 |
For members covered under a ConnectiCare Network USA plan (as indicated on your ID card). | |
| TDD/TYY Services 1-800-833-8134 |
For members who are hearing impaired. | |
| * Member Services Call Center Hours: Monday - Thursday, 8 a.m. - 6:00 p.m.; Friday; 8 a.m. - 5 p.m. | ||
| Individual Plan Coverage | 1-866-999-SOLO (7656) | For members who want information about coverage under a ConnectiCare SOLO individual health plan. |
| Behavioral Health Program | 1-888-946-4658 | For inquiries about mental health or substance abuse services. |
| Dental Program | 1-888-843-4727 | For inquiries about services offered through ConnectiCare's dental care plans. (Coverage is dependent upon employer group benefit plan purchased.). |
| Home Health Program | 1-888-946-4658 | For inquiries about home health services. |
| Pre-authorizations | 1-800-562-6833 | For inquiries about pre-authorization requests. Available 8 a.m. - 5 p.m., Monday - Friday. |
| Utilization Management | 1-800-562-6833 | Available 8:00 am to 5:00 pm M-F (after hours you may leave a voicemail message). Use if you have utilization management questions |
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| Broker Services | 1-800-723-2986 | |
| Group Membership Administration (including enrollment and COBRA) | 1-800-333-1733 | |
| Electronic Funds Transfer | 1-800-923-2822; extension 2085 | |
| Chamber Insurance Trust | 1-800-953-4467, or call your local Chamber of Commerce | |
| Premium Billing & Collections | 1-800-333-1733 | |
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| Group Membership Administration (including enrollment and COBRA) | 1-800-333-1733 | |
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| Provider Services | (860) 674-5850 or 1-800-828-3407 | |
| Utilization Management | 1-800-562-6833 | Available 8:00 am to 5:00 pm M-F (after hours you may leave a voicemail message). Use to initiate an authorization or if you have utilization management questions |
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| Public Relations | E-mail our public Relations Director with questions on grant applications, community and nonprofit activities, news and media, factual information about ConnectiCare, our speaker's bureau, or our government relations activities. | |
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| Info@ConnectiCare.com | This is a non-secure email address to be used by Members, Providers, Brokers, and Employers for general questions only. It is not a secure form of communication, and confidential information, including member identification numbers, social security numbers or confidential medical information SHOULD NOT BE E-MAILED to this address. | |
| Secure Messaging | This is a secure email site for ConnectiCare registered members, producers and employers. Emails on this site do not go over the Internet, but instead are maintained on the secure ConnectiCare site. | |
| Public Relations | E-mail our public Relations Director with questions on grant applications, community and nonprofit activities, news and media, factual information about ConnectiCare, our speaker's bureau, or our government relations activities. | |
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| Please send all mail to: ConnectiCare 175 Scott Swamp Road P.O. Box 4050 Farmington, CT 06034-4050 |
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| ConnectiCare, Inc. P.O. Box 30726 Hartford, CT 06150 |
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