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Industry-Leading Service Capabilities
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One of America’s Top 10 Health Plans -- Back to Back!! (No. 6 out of 246 plans
nationwide in 2006) -- U.S. News & World Report/NCQA America’s Best Health
Plans 2006.* The only CT health plan to make the Top 10 list in 2005 and 2006.
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The highest member-satisfaction scores for customer service and claims
processing of any health plan in Connecticut for four straight years
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Outstanding service-center statistics:
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99% of claims paid within 30 days
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97% first-call resolution
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1% call-abandonment rate
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4.3-day average for turnaround of ID cards
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99.7% enrollment accuracy
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High-Quality Care Management
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NCQA accreditation for Disease Management programs: one of the first HMOs in
the nation to receive this honor
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NCQA Accreditation with Distinction—2006: awarded to health plans that provide
members and employers with access to innovative online health tools.
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Lowest member-complaint ratio among Connecticut HMOs in 2005 (reported in 2006
by the Connecticut Department of Insurance)
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Responsive and Accessible
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The second-largest HMO in Connecticut and your locally based Connecticut health
plan
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ConnectiCare® SOLO answers the growing need for individual health coverage that
is high-quality and affordable
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Our Farmington offices include an on-site call center and in-house health
management. Our satellite offices include Norwalk and Tarrytown, N.Y.
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We’re engaged in legislative issues that affect our business and customers.
(Active member of the Connecticut Association of Health Plans, America’s Health
Insurance Plans, and the Connecticut Business and Industry Association).
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Committed to the community: United Way Campaign, Community Benefit Grant
Program and Employee Matching Gift Program.
*”America’s Best Health Plans” is a trademark of U.S. News & World Report
