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Pam Spinzola, Director of Quality Improvement, Health Services, ConnectiCare
Biography:
With 12 plus years as the corporate lead on The Health Plan Employer Data and Information Set (HEDIS) and National Committee for Quality Assurance (NCQA) accreditation for two organizations, Pam Spinazola is extremely knowledgeable with the evolution of these two benchmarking activities for managed care organizations. She is also experienced with identification, development, implementation, and measurement of quality improvement initiatives

Areas of Expertise:
Clinical Quality Improvement, The Health Plan Employer Data and Information Set (HEDIS) Data collection, National Committee for Quality Assurance (NCQA) Compliance, Credentialing,

Specific Subjects and Issues for Speaking Appearances & Media Inquiries
With 12 plus years as the corporate lead on The Health Plan Employer Data and Information Set (HEDIS) and National Committee for Quality Assurance (NCQA) accreditation for two organizations, Pam is extremely knowledgeable with the evolution of these two benchmarking activities for managed care organizations. She is also experienced with identification, development, implementation, and measurement of quality improvement initiatives

Professional Achievement
Corporate oversight of NCQA Compliance, HEDIS Data Collection and Reporting which contributes 60% of the points used by the National Committee for Quality Assurance (NCQA) and US News and World Report to rank HMOs.

Educational background
1975, University of Michigan, BSN
1993, Clark University, MHA

Background
Fourteen years in the managed care industry has provided Pam Spinazola with a background that is rich with experience and knowledge of HEDIS and National Committee for Quality Assurance (NCQA) compliance and the associated quality improvement skills needed to be “Best in Class”.