Premium Billing and Payment
When is my premium payment due?
As stated in your Group Membership Agreement with ConnectiCare, all Premiums are due and payable on the first of the month for which coverage is applicable and the first day of a calendar month thereafter.
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Where do I send my premium payment?
All payments should be sent to:
ConnectiCare, Inc
P.O. Box 416191
Boston, MA 02241-6191
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Can I send my premium payment overnight?
Yes, an overnight payment can be sent to the following address:
Bank of America Merrill Lynch Lock Box Services (UPS, FedEX, DHL, USPS Priority, etc.)
Lockbox 416191
MA5-527-02-07
2 Morrissey Blvd.
Dorchester, MA 02125
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Have you received my premium payment?
Your account’s Payment History, located on the Billing Information screen, will confirm receipt of your last six premium payments. However, please note that if you had a returned check or Electronic Funds Transfer (EFT) (i.e. NSF, insufficient funds, etc.) it will not be reflected on the Billing Information screen. Please call 1.800.333.1733 to confirm your balance.
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What is my outstanding premium due?
On the Billing Information screen, “Current Balance” represents the premium due as of close of business the day prior. Please remit this amount to ConnectiCare, Inc., with your Account Number written on the memo line of your check. Thank you for your efforts to make timely premium payment. However, please note that if you had a returned check or Electronic Funds Transfer (EFT) (i.e. NSF, insufficient funds, etc.) it will not be reflected on the Billing Information screen. Please call 1.800.333.1733 to confirm your balance as it is very likely that more premium is due than what appears on the web.
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My invoice does not reflect my most current payment.
As premium payment is due on 1st of the month, ConnectiCare issues your premium invoice approximately two weeks prior to the due date. In some cases, your premium payment may not be reflected on your invoice because we received your payment after the most current invoice was produced. If you mailed your premium payment in close proximity to or after the “Last Invoice Date”, your payment will be reflected on your next invoice.
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Invoice is billing for subscriber(s) that are terminated.
As premium payment is due on 1st of the month, ConnectiCare issues your premium invoice approximately two weeks prior to the due date. In some cases, enrollment transactions are processed after the invoice is produced. Please pay your invoice as billed and your next invoice should reflect any subscriber terminations received and processed by ConnectiCare. To confirm terminations, please see your Current Subscriber Eligibility- Terminated Subscribers.
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Invoice does not reflect all active subscribers.
As premium payment is due on 1st of the month, ConnectiCare issues your premium invoice approximately two weeks prior to the due date. In some cases, enrollment transactions are processed after the invoice is produced. Please pay your invoice as billed and your next invoice should reflect any subscriber additions received and processed by ConnectiCare. To confirm active subscribers, please see your Current Subscriber Eligibility or Future Eligibility.
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How can I get a copy of my invoice?
Once registered, you can “view” invoices and print the invoice from Adobe Acrobat.
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Why isn’t there a “VIEW” button to see my invoice?
The “VIEW” button is not present because the invoices are not yet available online. Please check back in a few days to view the most recent premium invoice.
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Help me read my invoice and understand my invoice's adjustments.
For more information, please see the Billing Section of your Employer Admin Guide
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What are my premium rates?
Please select the rates link within "My Account" to view your current effective rates.
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Invoice is billing at incorrect rates.
Contact Small Group Sales at 1-800-723-2986.
Contact Large Group Sales by contacting your assigned Account Manager.
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